Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Extremely Pleased and Grateful for Healthy Paws!
Healthy Paws has come through with flying colors for my dog Sienna's health care needs. As a rescue from a shelter, I was unable to determine much about her past except that she was spayed! Healthy Paws was very kind and very thorough as I followed the steps to get her baseline health status established, and then as she has needed various types of medical services including tests, medications, and surgeries, Healthy Paws has been outstanding! Not only are they always available by phone, they are polite, kind, professional and genuinely seem concerned about my dog's health. They are very quick to review my claims and provide reimbursement for covered expenses. I am very grateful to Healthy Paws and have recommended them with confidence to anyone I know (or meet) who expresses an interest in having excellent health insurance for their pets!
Insurer: Healthy Paws
By: Joan
The Best Protection Under the Sun!
I have loved having Nationwide available to me. You are all so easy to work with and filing claims is incredibly easy. Thank you!
Insurer: Nationwide
By: Rebecca
Maxi’s health and our first claims
Maxi is doing great! Thank you for asking. Also thank you for your efficiency in processing our claims. It was so easy and a pleasure To work with you.
Insurer: Nationwide
By: Linda
Nationwide has been great to work with
Nationwide has been fantastic to work with. I know that I can focus on the care of my little girl and what’s best for her. Highly recommend to all my family and friends.
Insurer: Nationwide
By: Mark
Wonderful service!!!!
Wonderful service. I recommend you to other pet owners all the time. I also tell my vet to promote you.
Insurer: Nationwide
By: Diane
Peace of Mind & Great Customer Service
We have had our 2 kitties with Embrace for over 8 years now and they have always been great to work with . One of our kitties recently had to be admitted to the hospital after 2 days of vomiting. He is now home, eating well and happy. The hospital faxed the claim and Embrace notified us quickly that the claim was covered. We had just moved and Embrace's customer service was wonderful when I called to confirm the reimbursement check would come to our new home. Definitely recommend Embrace for the peace of mind of knowing you can focus on caring for your babies when they need it.
Insurer: Embrace
By: Marcie
Excellent and reliable
Thank you for making the claims process smooth and reliable. I received my reimbursement within one month of Allegro's ear injury. Allegro is a hunter and loves chasing rabbits and squirrels in the woods. He sometimes gets injured during his pursuits and Nationwide has been there for him each time. Thank you!
Insurer: Nationwide
By: Ariela
Nationwide makes pet insurance simple, easy and efficient
I have had my dog insured through Nationwide for several years. Submitting a claim is simple and the tracking website makes it easy to determine the status of the claim. I wish all insurance companies were this easy.
Insurer: Nationwide
By: Karen
The coverage has been great and I have referred Nationwide to many people!
I have been very satisfied with Nationwide's coverage as well as the review process. I have referred Nationwide to many people!
Insurer: Nationwide
By: Mardi
I love having Nationwide Insurance for Oliver, never disappointed withw what is covered and payment is timely.
Love Nationwide insurance. I have confidence in them in all aspects.
Insurer: Nationwide
By: Karen