Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance took the stress of costs versus needed care for my pet, and for that I am very pleased!
Five Satisfied Stars for Healthy Paws Pet Insurance from me! At the time my four year old German Shepherd was diagnosed with Bladder Stones, Healthy Paws Pet Insurance was there for us! The claim for her care, prescriptions and surgery was promptly processed and I couldn't be happier. Their team also reached out to me to follow up on my dog's recovery and progress! They have always been courteous with regard to any questions; but I didn't even have any because it all went so smoothly. This is my first pet to have had veterinary health coverage and I am very pleased to state that I did not have to concern myself at such a stressful time with the costs of my dog's required care.---Healthy Paws Pet Insurance was true to their word and helped us out tremendously! Thank you to Healthy Paws!!!
Insurer: Healthy Paws
By: Bonnie
Awesome company
My poor Sydney fractured a tooth. She is only 2 1/2 Years old. It was a large back tooth. My vet wanted to pull it. But Healthy paws was there for me to save the tooth. They paid so I could go to a specialty dentist for pets. She ended up having her tooth bonded and we saved the tooth. Thank you for great coverage and great customer service. They kept me updated every step of the way. So worth it!! The bill was $1400 and I got $950 back !! Such a help.
Insurer: Healthy Paws
By: Vonette
Excellent coverage and timely claims reconciliation.
Excellent customer support. Fair premiums. Fast claim processing. Excellent coverage!
Insurer: Trupanion
By: Robert
Helpful, assuring, worth it
Always easy to contact. The online system is easy to file a claim, and track. They paid the right amount in a timely manner
Insurer: ASPCA
By: Rami
Amazing customer and claim service.
Filing insurance claims is not something I enjoy doing, because it usually indicates that one of my pets is ill, but I’m happy that I have an insurance company that takes all the hassel out of the process and allows me the time to focus on my love one. Thank you!
Insurer: ASPCA
By: J
Major Medical Not What Hoped
I am pleased with overall kindness and response times by Nationwide, but am very surprised that Conan's stomach surgery was only minimally covered, even though I have major medical insurance and have been paying into the plan for over 9 years. In the end, my bill was close to $10K and insurance only covered $3.3K. I thought it would be closer to 80% coverage. I was going to call once things settled down to see if there was an error in reviewing the bill, and if some things might have been missed that should be covered under my insurance. I think your customer service is great, but could not recommend based on low percentage of coverage. Speaking with a friend, her insurance company covered 80% of her dogs major medical recently, which just reinforced my disappointment.
Insurer: Nationwide
By: Cindy
Thank God for nationwide
Have had nationwide for all my furbabies, gives me piece of mind and I know they r there to get me through the worst. When my furbabies went over the rainbow bridge they help me get through it. Thank you nationwide you r on r side.
Insurer: Nationwide
By: Marsha
Great coverage! Just a little slow
Nationwide has been great with coverage especially with any emergencies or veg visits but sometimes it takes a while for a claim to be reimbursed.
Insurer: Nationwide
By: Nicole
Prompt attention
Nationwide was very prompt in their acknowledgement of the claim and also in the delivery of the claim payment.
Insurer: Nationwide
By: Ellen
Nationwide Insurance is wonderful
I love Nationwide pet insurance. The claims process is easy and transparent. My vet directly submits the bill electronically. I get an acknowledgment of receipt by Nationwide. I get reimbursed within a few weeks by electronic deposit to my checking. It seems they pay nearly everything, even very expensive treatments and what they don't pay, they explain very clearly. I understand the process. It is fair, honest, and fast.
Insurer: Nationwide
By: Kevin