Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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GREAT!
Very happy that we decided to go with Trupanion. The are fast and very efficient. Everything is very explainable, black and white! Wish we would have gotten this insurance with our other puppies. Thank you Trupanion!
Insurer: Trupanion
By: George
Outstanding claims service -- second to none!!!
Trupanion is amazing. I've never experienced claims service as outstanding as what Trupanion offers.
Insurer: Trupanion
By: Rena
My Sunshine.
My Minnie's first claim had to do with her getting diagnosed with Meningitis at 5 months old. She has been diagnosed with other diseases since then. Having healthy paws have help with relieving some of the stress.
Insurer: Healthy Paws
By: M.G.
Always excellent service from Trupanion.
Always excellent service from Trupanion. The fine staff at Trupanion are the most caring and compassionate people. Carmen is a real professional in her approach to helping the customer.
Insurer: Trupanion
By: Paul
Customer service was informative
I dropped the call accidentally and she called me back. Was very informative.
Insurer: Trupanion
By: Alison
Excellent service.
I have referred many people to pets best. I am very happy with this company. Thank you for your excellent service. Irene.
Insurer: Pets Best
By: Irene
Easy to get assistance
Easy to get assistance, and Trupanion works closely with my Vet to provide prompt service.
Insurer: Trupanion
By: Linda
Good explanations
Fast, good explanation of why something wasn't covered, and easy to submit claims online. Very much appreciated!
Insurer: Trupanion
By: Victoria