Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent company to deal with
After looking at other pet insurance companies I decided on Trupanion. Ive been with them now for around 5+ years and have appreciated how much they have evolved over the years. The claims process and speed at which they take to complete my claim has become quite easy and processed very fast . Unfortunately I have a pup with ongoing issues so I am having to regularly submit claims for his this issues. All my claims have been processed in a timely manner and on the rare occasion that Ive had to call and speak with a representative I've been very pleased. I am beyond pleased with Trupanion and cannot imaging not having a policy for my pup, Hugh peace of mind. You can't go wrong...
Insurer: Trupanion
By: Steven
Trupanion hun taken the financial burden away so we can concentrate on our boys battle with cancer!
Trupanion hun been so easy and helpful! Our dog is battling cancer and having Trupanion has taken the financial burden away during this process and allows us to give him the best of care. The veterinarian office puts the claim through while we are there so all we pay is our portion. No paying the full portion and waiting for a refund! Thank you Trupanion! We live in Canada.
Insurer: Trupanion
By: Susan
always helpful customer service
Unfortunately our wonderful wheaten developed some major, and expensive, health problems. We are retired and live on a fixed income. Without Trupanion's help in contributing to her medical costs I am not sure what we would do. They are always so pleasant and helpful.
Insurer: Trupanion
By: Marilyn
Excellent customer service.
Excellent customer service. Prompt with claims.
Insurer: Trupanion
By: Melinda
Trupanion has been incredible
Trupanion has been incredible and taken a huge worry away for us while dealing with Cooper s fight with cancer. The veterinarian office puts the claim through while we are there so we don't have to pay the full amount up front, only our portion! If we didn't have Trupanion we would not be able to afford the excellent treatment that is giving Cooper a chance to survive! Thank you Trupanion, a decision we ll never regret!
Insurer: Trupanion
By: Susan
Always a positive experience.
I have always had a positive experience with Pets Best. I unfortunately have to use Pets Best a lot and each time the claim process was timely, clear and positive.
Insurer: Pets Best
By: Robyn
Filing the claim is so easy.
Filing the claim is so easy, my claims are paid, the process is very easy. I recommend Pets Best to every pet owner I chat with.
Insurer: Pets Best
By: Jamie
Appreciated claims communication.
The claim took a little longer than expected to be reimbursed but I did receive an email explaining the delay and why and I appreciated the communication.
Insurer: Pets Best
By: Lois