Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Insurance that goes above and beyond expectations.
Healthy Paws Pet Insurance review When I realized my dog was going to be bigger than the 30-50 lbs the shelter guessed he would be, I decided to shop around for pet insurance, knowing that larger dogs are more prone to musculoskeletal injuries than their smaller counterparts; Healthy Paws came highly recommended, so I signed him up. Sure enough, a few short months later he tore his CCL and required radiographs, then surgery. Healthy Paws not only promptly reimbursed me for my claim(s), but they also followed up with sympathetic inquiries about his condition, and sincere wishes for his total recovery, proving they are a company with heart. It's so nice to get that compassion in this greedy corporate world, and I would recommend Healthy Paws whole-heartedly to anyone interested in purchasing pet insurance.
Insurer: Healthy Paws
By: Colleen
PB was there for me when my last pup was so ill...that was Mickey, with a Yorkiebdisease for which there is no saving a Yorkie.
Pets Best stool by me for over a year as vets tried to save Mickey, our little Yorker. The vets tried everything... but this awful illness has no cure, and it’s know as the YORKIE DISEASE because that is the breed who come down with this horror! I’ve read about 1 out of every 1000 Yorkies die of this. Pets Best covered most everything that the Vets tried. For a year and a half. We put him down (the Pup, not the Vet!) when he had almost nothing to live for. He still loves to be cuddled but he was suffering. We so appreciated all that Pets Best helped us out with. Helped us with the costs of trying SO MANY ways to save him. We have used Pets Best for about the last 12 years. We are So pleased with their help!
Insurer: Pets Best
By: MARILYN
Every dog owner should have Healthypaws Insurance
Healthypaws Insurance is the most efficient and comprehensive insurance for all kind of dog and the company staffs are so wonderful! No hassle but very courteous and sympathetic as well!
Insurer: Healthy Paws
By: Sue
No Hassle!
I've submitted several claims, which is very easy to do on their website, and they have all been covered. I was afraid going into this that they would be a typical insurance company that tries to not pay for anything, but it's just the opposite. The customer service is also excellent.
Insurer: Embrace
By: Lauren
Everyone should have this great company no quibble claims service very reasonable premiums
This has saved us a couple of times when it would have been hard to fund treatment. Thinking of when Beans snapped his cruciant ligaments and needed a new knee but also covers the on going expenses of dog ( and cat) care such as his terrible allergies. Claims process is fast and easy, my vet keeps the forms in his file. Payments are fast and cover a very decent percentage of the costs. I would hate to be in a situation where I had to destroy an animal because I couldn't meet to cost of treatment. I see a lot of animals surrendered to local rescues because the owners can't afford medical treatment. This puts additional burdens on the rescues and means going through the heartbreak of having to give up a furry friend.
Insurer: Trupanion
By: Matthew
They always discount Vet charges and reduce payment
I should have changed companies years ago. They find reasons to discount every charge as "over the normal charges". EVERY TIME. And, they take a long time to pay.
Insurer: ASPCA
By: Robyn
Always had a good experience
Always had a good experience and speed in which I was reimbursed
Insurer: Trupanion
By: Bette
Amazingly fast processing
Amazingly fast processing of claims and very easy to do!
Insurer: Trupanion
By: Karen