Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Insurance companies for humans could learn a lot from Embrace - outstanding!
I don't know how much more perfect pet insurance could be. All of my experiences with them over 7 years, insuring three dogs, have been remarkable, but the most recent was astonishing. We needed fairly expensive surgery, totaling about $5,000. Within only 1 week, Embrace reimbursed exactly according to the terms of the policy, covering every one of many different surgical line items in full. Their communication at every step of the process is excellent, with an almost immediate email to say they have received the claim and then very quick and fully transparent follow-up. I did extensive research on all available options before selecting Embrace. While it is very slightly more expensive than many others, it is so worth it. Strongly recommend!
Insurer: Embrace
By: Kyle
I'll be your customer forever! Thank you Healthy Paws for being there for me!
I can't speak more highly about my experience with Healthy Paws. I must say, when I first got my french bulldog Phoebe - I was warned about the health issues that can come with frenchies. I researched absolutely every pet insurance company for weeks and finally I took a leap of faith with Healthy Paws due to their great representative who walked me through the benefits one by one and made me feel most at ease, and I am BEYOND happy that I moved forward with them. First off - the customer service is extraordinary. Everyone is always so willing to help, says how cute Phoebe is from the profile picture and ask how she's doing and truly care (you can just hear it in their voice, amazing hires!) - they are very helpful, and expedite claims whenever I need (although out of the box they already process them rather quickly, within 1-2 days). I just can't believe how lucky I am for choosing them. Phoebe had to get a surgery for her vulva that was going to cost a lot. I spoke to Healthy Paws beforehand and they worked with my vet to ensure they could cover everything. The day of the surgery, I paid the bill, submitted to Healthy Paws, and made the call - within 5 minutes, my claim was accepted and fully processed - and they reimbursed 90% of everything. I just couldn't believe how simple this was to do, no matter how large the cost of the claim. They look out for you and this feeling I have never gotten from any insurance company in the past. For anyone living in NYC with expensive vet bills - you can trust Healthy Paws! I've never written a review like this before, but after the experience I've had working with them for 6 months now - I just feel I owe them this much. Thank you so much Healthy Paws Team for being comforting and simply amazing all around - keep up the great work! I'll be your customer for life.
Insurer: Healthy Paws
By: Alexander
Respect and kindness
Every person I spoke with answered my questions clearly and thoroughly but also with respect and kindness. It's very easy to fill out the claims form and get it to Trupanion.
Insurer: Trupanion
By: Cathie
Customer-oriented and easy for claims.
Very customer-oriented, easy handling and to fill a claim, fast processing
Insurer: Pets Best
By: Martine
Very Happy with Trupanion.
Very Happy with Trupanion. Always professional and courteous
Insurer: Trupanion
By: Sherry
Very pleasant and extremely helpful.
Very pleasant and extremely helpful. Provided a quick response to my query.
Insurer: Trupanion Canada
By: Randall
Trupanion is a lifesaver
Trupanion has literally been a life saver for my Jerry Lee. I it wasn't for Trupanion helping us we would not be able to keep Jerry Lee alive. Trupanion saved him and our family, we love him so. thank you.
Insurer: Trupanion
By: Sheri
Excellent support
Excellent support and claim coverage - without it my dear doggie would not have the medication he needs to clear up an ear infection!
Insurer: Trupanion
By: Carolyn