Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent customer service, fast approval.
Trupanion has great customer service and approves my claims very quickly. I have no complaints.
Insurer: Trupanion
By:
Broken Leg
Never used ASPCA and was happy to work with someone that explain the process. Didn't have to wait that long for a refund check. Great Job!!
Insurer: ASPCA
By: JULIUS
Top-notch, no-gimmicks pet insurance
We insured our puppy 3-1/2 years ago and I have never made a better investment than buying a pet insurance policy from Healthy Paws. Unbeknownst to us, our big happy mutt was harboring hip dysplasia. Healthy Paws was right there with us through his diagnosis and treatment, which fortunately involved pain relief and weight loss rather than surgery. Not only were we able to get the best possible care for him to address this problem, Healthy Paws stood by us through the "ate the wrong thing" episodes and all the other little things that go wrong. Their technology is great, claims are paid quickly, and THEY CARE. There's a good reason they are the top-rated pet insurer. I often overhear pet owners at the vet's agonizing over the financial aspect of the decisions they must make and I silently thank God that I have our pet insurance policy from Healthy Paws, so we can make our decisions with only our pet's best interests in mind.
Insurer: Healthy Paws
By: Libby
Great
Amy was great and helped me understand. Thank you.
Insurer: AKC
By: Melinda
Awesome!
Awesome Customer Service ! All question answered.
Insurer: AKC
By: Celina
Courteous and professional
Called to change address as we have moved. Peter was courteous, professional.
Insurer: AKC
By: Christine
I will always choose Pets Best.
My baby, Nicholas Bradley, had been insured with Pets Best since he was a pup and Pets Best was recommended to me by his breeder. Pets Best has always been so good with Nicky. Nicky passed away a week ago due to congestive heart failure and it was necessary for me to make the decision to let him rest. It was the hardest decision I ever had to do because to me he was still so young. Pets Best processed my claim and when I was about to contact Pets Best to cancel his policy, I received an email a few hours later that he policy had been canceled. It wasn't a form letter, or at least it didn't seem to me. They notified me of the cancelation but they also acknowledged my sorry and grief of my loss. For that I am grateful. I still have my Sara Willow with Pets Best. I pray she will live a longer and healthier life. If the time comes where I can open up my heart again to another fur baby because I would like to, I will always choose Pets Best for my fur babies' needs. Thank you.
Insurer: Pets Best
By: Miriam
Pets Best is excellent.
My dog had an unexpected surgery and we Pets Best was excellent. We uploaded a copy of our bill, and 7 days later a check arrived with a detailed explanation. Easy and fast, Pets Best really helped ease the stress of an already stressful situation.
Insurer: Pets Best
By: Diane