Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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You people have been amazing.....
I have never had an issue. Thank you for all the help with a dog that needs a shot once a month to keep her alive and with us.
Insurer: Embrace
By: Brian
Great Customer Service
Great customer service. I've had Embrace for almost a year now and I've had limited issues with their process. Furthermore, when I have had an issue the representatives on the customer service line have been exceedingly helpful. Most claims are completed within 2 days and all of the issues that have occurred were taken care of within 24 hours. Great service!
Insurer: Embrace
By: Zach
Have come through as promised.
ASPCA Ins. has been on top of all our claims. We receive calls asking how our pet is doing and about the service provided along with the coverages and disbursement we receive according to the agreement entered. All is done in a very timely manner. Thank you for your excellent service.
Insurer: ASPCA
By: Gary
The coverage is great for new conditions and surgeries.
I like being able to fax the form. It would be good if you could provide an email for claims and we could scan the document and send via PDF. I am fine with facsimile but it maybe another good alternative for submission. I like how recently you have sent follow up to see how Stitch is feeling. I have had coverage since VPI and he was 6 months old and VPI never did that. Your coverage has improved or I am making sure the communication between me and the veterinary hosiptal is better so my claims have been covered fairly. One thing I don't understand is not covering his rabies vaccinations or any vaccinations.
Insurer: Nationwide
By: Diane
quick and easy. Pets Best is the Best!!! I will absolutely recomend to all my friends. Thank you.
I am very impressed with Pets Best insurance. They were incredibly easy to use and super fast reimbursing my claim. When your animal is sick or injured the last thing you want to worry about is how you are going to pay for the care. Knowing I had Pets Best insurance took that worry away. My dog was able to get the care he needed. Thank you Pets Best. You really are the BEST!!
Insurer: Pets Best
By: Hether
Impressive Coverage and Customer Serevice
I have all three of my Australian Shepherds covered with Trupanion. I have had to make claims for all of them and the ease of getting the claims submitted and the approval to the reimbursement is nothing less than the best. I have not had one of the claims turned down or questioned. If you need pet insurance I highly recommend looking at Trupanion
Insurer: Trupanion
By: Danyell
With an aging health-issue dog, it has been a relief to have Trupanion.
Trupanion has provided consistently prompt acknowledgement of claims and payments. Makes it so much easier to get the care my dog needs without having to worry about the budget. Louie is everything to me, and I want to do the best by him. Trupanion insurance allows me to do that.
Insurer: Trupanion
By: Charlene
Best insurance company ever
We decided to get insurance for our dog after the neighbor’s dog ate a ball and cost them upwards of $8000. Ever since we have had trupanion, we have had nothing but awesome customer service, quick claims and they have never made excuses not to pay us the 90% due. About a year after getting Trupanion, our dog started to suffer the effects of environmental/seasonal allergies, leading us to have to be referred to a specialist and the tests and medications have cost us upwards of several thousands. Trupanion has always paid us back the 90% promised for his tests and medicines- saving us thousands. We are really happy with Trupanion.
Insurer: Trupanion
By: Kelly