Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Respect and kindness
Every person I spoke with answered my questions clearly and thoroughly but also with respect and kindness. It's very easy to fill out the claims form and get it to Trupanion.
Insurer: Trupanion
By: Cathie
Customer-oriented and easy for claims.
Very customer-oriented, easy handling and to fill a claim, fast processing
Insurer: Pets Best
By: Martine
Very Happy with Trupanion.
Very Happy with Trupanion. Always professional and courteous
Insurer: Trupanion
By: Sherry
Very pleasant and extremely helpful.
Very pleasant and extremely helpful. Provided a quick response to my query.
Insurer: Trupanion Canada
By: Randall
Trupanion is a lifesaver
Trupanion has literally been a life saver for my Jerry Lee. I it wasn't for Trupanion helping us we would not be able to keep Jerry Lee alive. Trupanion saved him and our family, we love him so. thank you.
Insurer: Trupanion
By: Sheri
Excellent support
Excellent support and claim coverage - without it my dear doggie would not have the medication he needs to clear up an ear infection!
Insurer: Trupanion
By: Carolyn
I was given excellent service
I was given excellent service and I was pleased with the results
Insurer: Trupanion
By: Tashaan
Questions are always answered
My questions are always answered when I need to call. My claims are always looked into when I don't understand them and have been reimbursed promptly.
Insurer: Trupanion
By: Michelle
The best experiance
We would literally be in the poorhouse without Trupanion. My poor girl has been battling chronic kidney disease for several years. Trupanion has always been great about getting her claims processed quickly. What is above grade is their compassionate customer service!
Insurer: Trupanion
By: Melissa