Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent Customer Service
I had to call in and change payment information and the lady I spoke with was very friendly, answered all of my questions, and was very easy to talk to.
Insurer: Nationwide
By: Shanna
We’ll never be without Embrace insurance for our pets
We’ve had 3 dogs insured through Embrace and have nothing but praise for this company. Our dogs have always been very healthy with no major injuries or illnesses until 2 months after purchasing this insurance. Our beautiful female Great Dane bloated and requires expensive emergency surgery to save her life. It was such a comfort knowing that finances were not a big concern while making literally life and death decisions concerning her care. We were blessed to enjoy our girl for an additional year and a half because we were financially prepared with the help of Embrace. The personal emails expressing condolences and adjusting our payments after her loss go above and beyond as we didn’t have to deal with this as we grieve. So thankful that this affordable insurance is available and this company provides that personal touch.
Insurer: Embrace
By: Lisa
Great service, solid coverage plan
Our previous dog had a couple of serious health problems requiring thousands of dollars for some procedures. While we are fortunate to have a healthy dog right now, even small issues can be expensive. This plan works well to help provide our dog with quality care. The staff is attentive and check in on her condition.
Insurer: ASPCA
By: Mel
Can't be any happier with Pets Best!
I couldn't have chosen a better insurance than Pets Best. It's a peace of mind to know my fury baby is protected from yearly check ups to accidents and illnesses. My interaction from customer service to claim processing and benefits approval has been easy to understand. I can't be any happier with Pets Best!
Insurer: Pets Best
By: Maria
Responsive and helpful.
The rep that called me was very responsive and helpful.
Insurer: Pets Best
By: Jessica
Excellent no hassle service.
Excellent no hassle service. The care that my dog needed was extensive. Trupanion made this whole process easy and certainly less stressful for me and my precious bulldog.
Insurer: Trupanion Canada
By: Carla
The entire process was so easy.
The entire process was so easy . The time from submitting the claim to receiving my check was amazingly quick. All my claims and interaction with the company have been positive and stress free. It could not be better. KHB
Insurer: Pets Best
By: Kathy
So far been very helpful.
So far been very helpful. Hope when I submit bills that it continues to be
Insurer: Trupanion
By: Donna