Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love Trupanion
I use Trupanion for all my pets, and have for years. They are very good, efficient at processing claims -- even complex ones. The customer service is awesome. Last year, I had a large claim for a 15.5 year old dog with multiple problems (new and chronic) and they processed it fairly and quickly. After that dog passed I got a puppy and they processed an emergency vet claim, quickly and they also answered my questions about coverage for a retained deciduous tooth. I ended up not needing the coverage for the tooth, because a day or two later it finally fell out. But they explained that the tooth would likely be covered, when typically dental is not covered, and why -- they cover extractions for unexpected types of events like accidents or a retained baby tooth when the adult tooth has already come in, but don't cover other types of dental care in my policy.
Insurer: Trupanion
By: Ann
Overall I am extremely happy with Nationwide pet insurance
With the exception of the coverage for my dogs Hyperparathyroid being ridiculously low (full reimbursement of less than 800 for a 4000 surgery 2 years in a row) I have no complaints with Nationwide. I have been with them for the last 9 years and always receive reimbursement within 30 days and customer service is awesome! I have looked at competitors and while they are all relatively competitive I prefer the lower annual cost to other companies that have a higher annual cost with a reimbursement cap. I have both my dogs on Nationwide and I know my 10+ year old Ridgeback would not be with me still if I would not have had coverage. Helps get you through illness or injury if you know you can do the best for your fur-baby.
Insurer: Nationwide
By: Christine
You Rock!
Many thanks for always processing Zooey’s claim so quickly! The process is so easy and I am very satisfied! Thank you!!
Insurer: Nationwide
By: Marilyn
User friendly site, always updates me with claims in a timeley matter.
Embrace is a very user friendly site. I can easily see when a claim has been obtained and updates on how it is processing.
Insurer: Embrace
By: Tracy
Great
Trupanion is always there when we need them. If I have a question about the insurance they always have the right answer
Insurer: Trupanion
By: GORDON
Pet Insurance that lives up to its reviews!
Great user-friendly website. Competitive rates and coverage. Easy to submit claims and expedient payment. Friendly and helpful customer service.
Insurer: Trupanion
By: Susan
Fast, Easy Claim Process
Nationwide has been an absolute LIFE SAVER when our Bernese Mountain Dog puppy unexpectedly swallowed a sock and ended up needing emergency surgery. Nationwide reimbursed us over $4,000. The claim process was fast and easy, and the money was direct deposited into our checking account within 30 days. We have had an amazing experience with Nationwide and would recommend them to anyone! You never know when something can go very wrong, and it's nice to know we're protected financially if and when that happens.
Insurer: Nationwide
By: Brianne
WE LOVE TRUPANION !
We have had medical emergencies and planned procedures in the lifetime of our pet and have had superb prompt and courteous Professional Service trupanion every time without question
Insurer: Trupanion Canada
By: Nicole
Happy So Far!
Starting out I was not sure the service was going to be very good. We have an older mix breed rescue and have only had a couple small claims thus far. It took a few emails and reviews to get the insurance started but at this point we are happy with the results and the correspondence is wonderful. Our rep gets right back to us.
Insurer: Embrace
By: Cheryl