Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Transfer of policy was unacceptable
After a doggie lifetime with PC pet insurance this has so far been a very bad experience. It’s like we travel back in time and no easy access to information, claims or payment options. During the transfer, without consulting us, they chose to merge payments for two different dogs that was paid separate by seperate accounts. They chose to use my credit card for the obvious reasons they probably could not automatically increase a automatic transfer from the bank account. When I called and asked why this was done the answer “our systems do not allow separate policy per dog unless you cancel current and start from scratch” - right with a 15 year old dog that would be pointless will all the “pre-conditions” they will assign him. So we we manage the payments between two families for the two dogs as our “systems” seems to be more flexible. Then first claim - a refill of pain killers - vet automatically does this for us. And I get an email saying “not complete as missing all medical records” ?? My dogs every medical record has been submitted through PC - are they lost?? And the only way to off course clarify is a wait on the phone to speak to someone that probably will say “sorry I can’t hel our systems need all that again” - I know, I’m assuming and I shouldn’t so will make the call. But all in all - I had a great experience with PC as you should when you are going through difficult times (usually the case if you need to lean on insurance) - this company does not understand what the customers need and need to catch up with technology to make it easier to work together during these times. Thanks!!
Insurer: Pets Plus Us
By: Kate
Great company, Great plan
The Wellness plan is the best and has helped our pets immensely. Customer service reps are excellent. My main complaint is that claims take 30 days to process, which was not the promise made when signing up for this insurance.
Insurer: Nationwide
By: Deb
False Advertising Insurance
My dog, Maggie was hospitalized due to pneumonia, she was in a critical condition and almost died. To add to the stress, Nationwide barely paid for any of her hospitalization although I have Major Medical insurance. I purchased the insurance to have peace of mind if my dog was ever this ill. Well, I'm now sorry that I did. They falsely advertise that hospital stays and major illnesses are covered. The initial claim took 30 days to pay out. I sent in additional information 2 weeks ago and feel like it went into a black hole. I am patiently waiting for additional reimbursement for the claims that I have submitted.
Insurer: Nationwide
By: Kathy
Amazing customer service, well worth it
Nationwide has been there for us through it all. They have great customer service and have protected our pet through multiple surgeries that came after he got hit by a car. Couldn’t have provided the care he got without nationwide.
Insurer: Nationwide
By: Katherine
Reliable and Consistent service!
Having healthy paws has really given us peace of mind with our yellow lab Duke. Filing the claims are super easy, and they always check in to see how he is doing after his Vet visit. We definitely recommend having healthy paws as your pet insurance provider!
Insurer: Healthy Paws
By: Nate
New customer
While it seemed the claim process took longer than normal, three months, I was very satisfied with the customer service, as I was kept in the loop that the claim was still in progress! :)
Insurer: Nationwide
By: Diane
Very poor none responvice deceiving coverage
They promise the moon, deliver close to nothing… took them for ever to reply to my claim, forever to approve a 20% coverage on something they claim would have been fully covered. I’d make sure no one else gets this poor service, should have listened to my friends about embrace reputation
Insurer: Embrace
By: Azriel
Nationwide is fantastic
We decided to get the pet insurance when we got our new puppy, through my employer. It has been the best thing we did, due to a few puppy insidence. Nationwide is prompt and easy to file claims and receiver reimbursement. We are very happy we made the discision.
Insurer: Nationwide
By: Terry
Good Service
I am very happy with the service and pricing. Rate increases have been reasonable and response to claims has always been fast and friendly
Insurer: Embrace
By: Abbey
Always willing to listen.
Kenya has a chronic condition. She has her good days and bad days.. She takes a lot of medications and special food. We feel we are blessed to have her covered under your pet insurance... We don't know what we would do without your help with her bills... It allows us to be able to pay for some of her other visits and routine appointments and medications. When I call I am always treated with respect and great customer service.. That is a welcome relief. Much appreciated.
Insurer: Nationwide
By: Sheila