Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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An insurer that truly cares
Our little Schnauzer was hit by a car a couple of weeks ago and Trupanion has been extremely forthcoming and helpful throughout the claim process while she has been in recovery. Their staff have demonstrated themselves to be caring and compassionate people, sending us a note of love and empathy during this difficult time. Their coverage is also unparalleled and very comprehensive concerning her surgeries, treatments and medications. Highly recommended A++ service.
Insurer: Trupanion
By: ALANA
The best pet insurance company
Very helpful and friendly phone staff. Claim submission very simple. Payment was quick and was as promised
Insurer: Trupanion
By: Tim
Claim process so easy and stress relieving when all I wanted to think about was getting my sick kitty well again.
Overnight my boy kitty started crying and not eating or moving much. I rushed him to the vet and was told what the treatment was most likely going to be and the anticipated cost. I asked if it was something we could put in a claim for and we did so, with in 10 mins or less, the treatment was approved. When the treatment took longer (5 days) than expected and the final bill was higher than at first submitted, there was no questions asked. Again with in 10 mins or so, we had the final approval and it was paid directly to my vet, which was a huge stress relief to me. The process was quick, extremely streamlined and let this pet owner focus on getting my kitty better and back home.
Insurer: Trupanion
By: Jo
Very easy to work with
It is very easy to make a claim and communicate. Haven’t run into any problems
Insurer: Nationwide
By: Michele
This is the first time I've had pet insurance, and glad I have Nationwide.
This is the first time I've issued a claim with Nationwide. I had enrolled with the insurance plan earlier on in the year. I was a little skeptical, but it all worked out. I understand I got paid 90% of the claim with a $250 deductible - which seems fair to me ,and which is what I got. But Nationwide was very helpful with my questions and concerns. My veterinarian is a little expensive so I was worried if I would get reimbursed to even close to what I paid - and it was pretty close. I may go back to my less expensive vet for next year though.
Insurer: Nationwide
By: Susan
So happy to have VPI insurance
VPI insurance cares for my pet as I do. They are very helpful in making sure my pets get the care they need. I couldn’t be happier and would highly recommend them to anyone who needs pet insurance.
Insurer: Nationwide
By: Stacie
Outstanding!
I have Nationwide Pet Insurance for both my dogs and it has been an absolute life saver for my family. We have assurance that all members in our family are covered and Nationwide has been amazingly helpful in answering any and all questions regarding our claims or plans. Thank you!
Insurer: Nationwide
By: Tyler
Nationwide Really IS on your side!
I have had Nationwide Pet Insurnce since 2016 and since, have added 2 more pets (all whom I have covered with Nationwide) Very very comprehesive covereage for your pet in any situation. In 1 major situation that had costs me over $15,000 in surgery for one of my pups, it was very helpful to have this coverage. They came through and covered it. In some cases, you have to give some some time as they are growing fast and are increasing thier staff to keep up. it can take a little more than 30 days as they need to review details on such a large claim like the one I had. smaller claims are processed within a couple of days. They cover preventative care which can be costly but it's nice to know they have your pet covered for it as preventative care can help our pets live longer, pain free lives. They cover what they say they will cover! Nationwide is a womderful company! My pets and I thank them.
Insurer: Nationwide
By: Prakash
My claims are always settled in a timely manner with no hassle.
I am very happy with the easy of the claim process. Not complicated and lengthy. Response is timely even when traveling with my dog.
Insurer: Nationwide
By: Debora
Good customer service and reimbursement
I think Nationwide is a good choice of coverage. Good reimbursement and customer service. I tried Trupanion and reimbursement was $0 - always some story as to why it was not covered so I cancelled and added all of my Pets to Nationwide. I have been a customer for many years and have recommended many to you.
Insurer: Nationwide
By: Donna