Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Reviewing VPI
I have been extremely happy with the quickness and customer service for my pet insurance. I recommend the service to many others with pets of all ages.
Insurer: Nationwide
By: Steve
So glad we did this!
Our young male cat, Moses, is an indoor/outdoor guy. He stays close to home but finds lots to get into! He likes to eat and "play" with things that don't agree with him so we visit our vet with various and sundry ailments related to his outdoor adventures. Each year, our insurance has covered our expenses and more. Would NOT be without it. Claims are easy to file online and promptly paid.
Insurer: Nationwide
By: Candice
They always find an issue with larger claims and won't provide a specific explanation is to fix it.
I've had a few larger claims and I've had issues where they say they need more information. The first time they said the medication didn't explain the reason I brought the dog in, even though the form clearly stated she was there for 2 issues. Now they won't fill a second claim for a tumor removal and I have emailed asking to tell me why and I don't get specifics. Additionally they keep saying they have tried to contact both me and my vets office without success, but I have received zero emails or calls regarding the claim and my vet's office also did not receive anything. This is after I have submitted all the paperwork and receipt from the vets office and the claim form with notes from the vet. I have asked them to contact my vet directly at his email and to cc me as well, but then i just get the same generic email that they have attempted to reach the vet unsuccessfully. It makes it very difficult to trust the company.
Insurer: Embrace
By: Nicholas
Consistently good customer service & claims service that is prompt & dependable!
I’ve been a policyholder for 13+ years now with all of my fur babies and have always been provided with awesome customer service and claims service for my dog and 2 cats. Claims are always processed promptly and any insurance questions I have ever called about were answered clearly and professionally. I highly recommend Nationwide to anyone who has pets.
Insurer: Nationwide
By: Deb
a great investment for your pet, and your peace of mind
I got insurance with Healthy Paws when I brought my baby home and it has been a really great investment for our family. The claims process is very simple and the reviews are fast and transparent. The staff does a good job of explaining the benefits and the claim resolution. Customer service is A1... staff is really concerned about your pet.
Insurer: Healthy Paws
By: Marie
helpful and empathetic
So far my experiences with Trupanion representatives have been good and everyone has been helpful and empathetic regarding our beloved dog.
Insurer: Trupanion
By: Carol
Excellent customer service.
Excellent customer service. All questions were answered promptly with clear directions on how to file claims.
Insurer: Trupanion
By: Andrea
I actually already referred Trupanion
I actually already referred Trupanion multiple times. Friendly service, easy to get ahold of, easy claims process. Thank you!
Insurer: Trupanion
By: Christianna
I received quality service
I received quality service, excellent answers to all my questions and no sales pressure. I have been a Trupanion customer for 7 years and have never had any reason to complain or regret it.
Insurer: Trupanion
By: Michael
Pets Best is truly the BEST.
Pets Best is truly the BEST. The website is extremely easy to use from adding another pet to submitting a claim, it just couldn't be any easier. The claim process is user friendly, the way in which the decision was reached is also easy to understand and payment was in my mailbox within days. I have recommended Pets Best to my friends and family and will continue to do so.
Insurer: Pets Best
By: Melanie