Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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“Paw”fect Insurance
I have nothing but amazing things to say. Since purchasing this insurance Embrace has been nothing short of amazing from claims to cost to customer service. JOB WELL DONE so far!!!
Insurer: Embrace
By: Isabel
Awesome customer service - well informed via text and emails
Great service! Great coverage and plans
Insurer: Nationwide
By: Jo
Excellent support throughout spectrum of care
We recently took our dog to the vet for a routine exam, during which time our vet discovered that our dog had a torn CCL and hip dysplasia. Embrace was incredibly supportive, covering the additional and unanticipated cost of x-rays and the sedatives required to help our dog relax for them. Embrace processed our claim quickly and without issue. We couldn't be happier!
Insurer: Embrace
By: Catherine
Thank you!
I am extremely impressed by this company, I cannot express enough how thankful we are for your services.
Insurer: Nationwide
By: Amandalee
Pet Best is the best.
Pet Best is the " best ". I have been dealing with them since Lucky Max was 8weeks old. He's going to be 5 years by next month. Never once did they (Pet Best) disappoint me. They really process your claim very fast. Thanks.
Insurer: Pets Best
By: Sylvia
Very helpful and caring staff. Response on questions was very quick.
Helpful caring employees. Very quick to respond to inquiries.
Insurer: Healthy Paws
By: Valerie
Pleasantly surprised
I got my dog a year ago, based on the urging of others I reluctantly purchased pet insurance, and I have been pleasantly surprised at the quality of insurance and customer support,. I really appreciate not having to fight over getting claims paid, although I wouldn't mind in you could speed up the 30 day processing.
Insurer: Nationwide
By: Howard
Peace of mind when we need it most
Getting VPI (now Nationwide) pet insurance was one of the best things we could have done for our dogs. When they get sick or injured, we can focus on getting them the care they need and not how it will hurt our finances. We have had a couple expensive emergency and diagnostic visits that were completely covered after deductible and that is the kind of peace of mind that we so value. Nationwide agents have been so professional and friendly every time we have talked to them. Claims are easy and although payments take a few weeks, those are easy with direct deposit. Thanks!!!
Insurer: Nationwide
By: Kelly
Great job
Easy to use. Online access. Quick response
Insurer: Nationwide
By: Brian
Clear and reliable coverage for what matters most to my dog and to me
I appreciate how easy my policy coverage is to use, and how prompt and understandable the claims process is. I trust Nationwide for backing up my precious dog’s Healthcare.
Insurer: Nationwide
By: Zena