Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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wouldn't be without this ever
outside of the claims getting into the right hands for payment this company has been outstanding for my pet family,
Insurer: Trupanion
By: Mary
A disreputable company
Trupanion will find a way not to cover whatever it is that is wrong with your pet. The agents are so nice and smooth, and give you false information fro Day One. From preexisting conditions to exclusions, they will not cover diagnostics or treatment. You are not safe with this company, even though the agents will assure you that you are-up until you get the written denials!.
Insurer: Trupanion
By: alice
Best pet insurance out there
Healthy Paws is hands down the best pet insurance company you could ask for. We adopted two puppies and Healthy Paws have literally saved us thousands of dollars since both of our dogs have developed allergies that require regular medication. We are so thankful for how quickly and effectively Healthy Paws processes our claims. They are very easy to work with and always send kind follow-up emails, even asking how our pup is doing. Cannot say enough good things about this company. Highly recommend.
Insurer: Healthy Paws
By: Leah
Best way to ensure wellness in your special pet!!
Our wellness plan for our Izzy is the best assurance we have that she will always have the care she needs. Our claims are processed immediately and our check is back to us in short time. All of Izzy’s shots, routine medical care, and special vitamins are reimbursed to us. Embrace has our heart because they really do care about our dog just like we do!!
Insurer: Embrace
By: Susan
Favorite insurance carrier to work with
After rushing Max to emergency a couple of times the receptionists were able to resolve the billing situation quickly with Trupanion and said that it was their favorite insurance carrier to work with.
Insurer: Trupanion
By: Danielle
So easy with Pets Best
After a scare with our pup, we were very relieved to have our claim approved and payment sent so quickly. The last thing we want after worrying about our pet is to also worry about payment. Pets Best made it so easy. With our last pet insurance company, it felt like we were jumping through hoops to get a claim approved.
Insurer: Pets Best
By: Nicholas
Claims processing is easy, efficient, prompt
Can't imagine what we would have done to care for our beloved Scooter's diabetes without PetsBest. Claim processing is easy, straightforward, efficient and prompt. I've never had an issue or a question about the handling of a claim.
Insurer: Pets Best
By: Arthur
Never had any issues
Having Pet Insurance has been the best decision I've made since I got my baby in April of this year. I've already submitted 5 claims and having that peace of mind is so wonderful. I've never had an issue with Pets Best, I submit my claims and receive reimbursement in a timely manner. Thank you for being there for my baby and I!
Insurer: Pets Best
By: Jamie