Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

76,990 total

Other Categories

Payment Experience 15,056

Claim Coverage 64,657

Customer Service 76,990

Price Satisfaction 23,489

Other 15,634

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67301 - 67310 of 76990 results

Verified December 04, 2018

Helpful and encouraging

Trupanion was helpful to get information on coverage

Insurer: Trupanion

By: Kellie

Useful

Verified December 04, 2018

Satisfied customer

I have been very satisfied with Trupanion's services. They have been very helpful in times when my dog has been so sick. It is comforting to know they have your back, especially when vet fees are so expensive. I would not hesitate to recommend them to anyone.

Insurer: Trupanion

By: Jeri

Useful

December 04, 2018

Very pleased

To be honest, I was very skeptical about pet insurance. After losing a pet to cancer a few months ago and not having insurance, I realized how high the bills could reach. We recently adopted a new dog. One month to the day of adopting him, he lunged into the street and was hit by a car. Thankfully I had bought Embrace pet insurance the day after adopting him. I was hopeful that the bills would be covered as promised. We had no problem at all submitting our claims and receiving our payments in a timely fashion. Thankfully our dog is healing very well and we cannot thank Embrace enough. Having this coverage made a traumatic incident a little more bearable. We never thought an accident like this could happen, but when it did, Embrace came through for us.

Insurer: Embrace

By: Amy

Useful