Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent customer service
Excellent customer service, fast, easy and reassuring review process.
Insurer: Embrace
By: Victoria
I Appreciate being able to have Pet Insurance!
I got a call from Shelley wondering about the insurance - Shelley is a Wonderful person and perfect for her job. I Appreciated all her help and would call her with a question Anytime!!
Insurer: ASPCA
By: Cindy
This insurance has saved my dogs life
I don’t know what I’d do without nationwide. I only ever recommend nationwide insurance to clients at my job (I work at a vet hospital) because of how amazing they have been with all of my dogs issues. He has cost them over $15,000 and he’s barely 2. I truly am beyond thankful for them.
Insurer: Nationwide
By: Alyssa
Needs work.
Claims process is far too long. One month turn around is such a poor response time. Then when a claim is denied for simple issues like the processor can read the image. No one call out to the client. So it sits for another two weeks or longer till I follow up. The customer service and turnaround time for a claim is just sub par. I have more feed back and would like a manager to call me.
Insurer: Nationwide
By: Michael
Emma is feeling great now!
I am most impressed by Nationwide Pet's customer service and expediency in processing claims. The explanation of benefits are very easy to read and understand. I am very happy with the insurance coverage afforded to my little Yorkie, Emma, by Nationwide Pet.
Insurer: Nationwide
By: Darlene
We Really Like Nationwide
The service is always great, the coverage very comprehensive, and we feel well cared for.
Insurer: Nationwide
By: Lynne
Nationwide pet insurance experience has been positive.
Nationwide has been an excellent insurance choice for our Golden Retriever. Response to claims has been timely and efficient.
Insurer: Nationwide
By: Michael
Great and hassle-free service with quick payment.
Online claims submission makes the process so quick and hassle-free. EOB’s are easy to read and understand. Claims are paid as promised
Insurer: Nationwide
By: Laura
Extremely courteous
Everyone has been extremely courteous and the claims process is quick and easy.
Insurer: Trupanion
By: Margaret
I have recommended to many
I hear horror stories at the vets from people with insurances from other companies and when I mention how happy I am with trupanion they Can't believe how helpful and good they are. I have recommended them to many.
Insurer: Trupanion
By: Wilma