Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA pet insurance is absolutely the best available!
I researched all of the companies that offered insurance in my state. I chose ASPCA because I felt that it was best suited for me. It was a great choice. I lost my cat Charlie to cancer. We tried everything to save him and ASPCA was right there. They cared. After Charlie lost his battle, a representative actually called to check on me and offer condolence. They also sent me a card. My other cats have had issues and ASPCA always covers their share of the cost. If I didn't have insurance . . . my husband would insist that the cats be euthanized. The reason that I initially purchased insurance for all of my cats was because we spent $8,000.00 trying to save my husband's beloved cat "Norm." After that, he said anything over $100 and the cat has to be put to sleep. Thank God for ASPCA. I am constantly telling pet owners to call ASPCA and buy pet insurance.
Insurer: ASPCA
By: Victoria
ASPCA pet insurance is absolutely the best available!
I researched all of the companies that offered insurance in my state. I chose ASPCA because I felt that it was best suited for me. It was a great choice. I lost my cat Charlie to cancer. We tried everything to save him and ASPCA was right there. They cared. After Charlie lost his battle, a representative actually called to check on me and offer condolence. They also sent me a card. My other cats have had issues and ASPCA always covers their share of the cost. If I didn't have insurance . . . my husband would insist that the cats be euthanized. The reason that I initially purchased insurance for all of my cats was because we spent $8,000.00 trying to save my husband's beloved cat "Norm." After that, he said anything over $100 and the cat has to be put to sleep. Thank God for ASPCA. I am constantly telling pet owners to call ASPCA and buy pet insurance.
Insurer: ASPCA
By: Victoria
ASPCA pet insurance is absolutely the best available!
I researched all of the companies that offered insurance in my state. I chose ASPCA because I felt that it was best suited for me. It was a great choice. I lost my cat Charlie to cancer. We tried everything to save him and ASPCA was right there. They cared. After Charlie lost his battle, a representative actually called to check on me and offer condolence. They also sent me a card. My other cats have had issues and ASPCA always covers their share of the cost. If I didn't have insurance . . . my husband would insist that the cats be euthanized. The reason that I initially purchased insurance for all of my cats was because we spent $8,000.00 trying to save my husband's beloved cat "Norm." After that, he said anything over $100 and the cat has to be put to sleep. Thank God for ASPCA. I am constantly telling pet owners to call ASPCA and buy pet insurance.
Insurer: ASPCA
By: Victoria
Thankful to have Embrace Pet insurance
We joined Embrace Pet Insurance in 2016 and our dog was 7 years old. It was my husband's idea to look into pet insurance after hearing stories about medical expenses from other pet parents at his office. I'll admit I did not think it was important but I went along with the idea and did some online research. We decided to get Illness and Accident coverage. Here we are 2 years later and I am very thankful that we have insurance for our dog. In past year, our dog has had surgery to repair his cranial cruciate ligament and, most recently, had a pericardial effusion. Having Embrace Pet Insurance has allowed us to meet our dog's medical needs without worrying if we can handle all the expenses. The customer service reps have been very helpful. Filing the claim forms have been easy, too.
Insurer: Embrace
By: Rebecca
Friendly staff, good response time, benefit schedule is confusing
Staff is always friendly and helpful and response time is good. Only complaint is the benefit schedule is difficult to keep up with and certain items that aren't covered are confusing. We have had pet insurance for several years now and we made one claim in our first year. Back then it seemed like you basically took off the deductible and anything that wasn't regular vet care like shots was completely covered. We just recently made another claim and lots of little itemized things weren't covered because of the new benefits schedule. We understand costs go up but we have always paid increasing monthly amounts because we like the protection and understand our dogs are getting older, but if the benefits schedule keeps changing in this way we will have to consider other insurance options. We basically have the coverage in case something major comes up so we don't have to worry about making a difficult financial decision and can give our pets whatever the recommended care is, but if we don't have confidence in those things being covered it may not be worth the monthly expense.
Insurer: Nationwide
By: Sean
reimbursement of funds
Customer service was excellent. When I called they showed concern for my cat was very ill. I was not aware though that there was a cap on how much you can get reimbursed so that was a disappointment considering his cost was over $2000
Insurer: Nationwide
By: Arlene
Confidence and Assurance
I have had nothing but the best experience thus far with Nationwide Pet Insurance. I love the fact they have a Vet Helpline as well which did help me when I had an incident come up late at night. I was able to call the Vet helpline and determine quickly I did not have to rush to the emergency vet with my issue. The Vet helpline even called me the next day to ask how everything was. They could have easily just e-mailed me but they picked up the phone and called me. Not something I see companies doing and I think taking the time to do this is a big plus. Submitting a claim is quick and easy. Their app for this does way more than just submit claims. I love having all of the medical information handy in this app and being able to track my dogs weight and so much more.
Insurer: Nationwide
By: Jeni
TOTALLY HAPPY CUSTOMER!!!
I am so impressed with Embrace. They are not only friendly, but very efficient. I turned two claims in on December 26, 2018 and today I received conformation that they were both paid! HOW'S that for SERVICE? I am so glad that I chose Embrace for Cooper.
Insurer: Embrace
By: Ruth
Excellent graphics
Excellent prompt service. They love your pets!
Insurer: Nationwide
By: Leslie
Max is a great resuced boy.
Nationwide has treated me very well, the Agents maintain a business like environment but are also very friendly.
Insurer: Nationwide
By: Dean