Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Terrific service
Figo has proven to be a good insurance provider. It’s not comprehensive insurance, but it covers accidents and illnesses that pop up with pets. I recently had a claim of nearly $5000 involving stomach surgery for my dog. I filed the claim in the morning, sent invoices and pictures of the stuff that was removed from her stomach. The claimed was closed that same afternoon and we received a check three days later. Fantastic!
Insurer: Figo
By: Mary
It's easy to register
It is easy to register claim and the feedback is always fast and well within time limit set by Pets Best.
Insurer: Pets Best
By: Janicke
Appreciate the great service
It was great. I understood every decision that was made, and appreciate the great service.
Insurer: Pets Best
By: Kelly
Agents are always courteous
Agents are always courteous, professional and eager to help
Insurer: Trupanion
By: Joan
Extremely easy
Extremely easy to submit a claim online and quick follow up on that claim. I am so grateful to have Trupanion for my Labradoodle!
Insurer: Trupanion
By: Melanie
Pleasant and helpful
If I have to call a customer service rep, they are always so pleasant and helpful. When we have had claims, they have been handled FAST and accurately every time.
Insurer: Trupanion
By: Katie
Always courteous
Agents are always courteous, professional and eager to help
Insurer: Trupanion
By: Joan
Best service
best service & follow up as promised.
Insurer: Trupanion
By: Stacy