Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Thank you!
Thank you Nationwide for giving me one less stress while my sweet Windsor was sick and having to stay with the emergency vet. Knowing his insurance would cover and the ease of claim processing helped me be able to focus solely on Windsor getting better!
Insurer: Nationwide
By: Courtney
Helpful but took some time
i had a substantial claim to file after major illness, and after 3-4 weeks I received a notice that there would be no reimbursement. I called Nationwide and a very helpful representative explained that was a mistake. The claim was reviewed and after 2 weeks a sizable reimbursement was issued. Most importantly, my dog received the care she required.
Insurer: Nationwide
By: Stephanie
Excellent
I’m very happy with Nationwide Pet Insurance! Thank you for your follow ups and concern!
Insurer: Nationwide
By: Patricia
Great customer service. Great coverage.
I am glad I got insurance for my pug. Unfortunately, we got a good use of it. Customer service is great and so is coverage.
Insurer: Nationwide
By: Maxi
Your company provides excellent, prompt and professional service
Kylie has required surgery and various medications from the Ridgewood Veterinary Hospital located in Ridgewood, New Jersey. Your attention to detail by explaining which services are covered and those that are not is superb! Also, payment is prompt, courteous, and accurate. I would not hesitate to recommend your company to any of my friends and colleagues!!
Insurer: Trupanion
By: Andrew
Easy to use & great coverage.
Thank you for caring about my puppy and helping me through her claims.
Insurer: Nationwide
By: Victoria
Nationwide makes it very easy to file a claim and are always fast on the follow-up.
Nationwise makes the process easy and are always prompt on the follow-up.
Insurer: Nationwide
By: Laurie
Very easy to submit claims
I have had to submit a large number of claims over the past year for vet treatment of my dog and it's always been very easy and user friendly. Customer support has also been very helpful whenever I've needed to contact them with questions. The only thing I would change would be the time to pay out claims, I have had to wait <1 month for some claims to be processed and paid out.
Insurer: ASPCA
By: Beth
Takes tooo long to process and decide
it took a long time for embrace to communicate with my veterinarian and then my veterinarian to turn in all the paperwork wasn't done very quick fast and the approval was slow.
Insurer: Embrace
By: Cynthia
I have been so happy with Pets Best!
I have been so happy with Pets Best! Insurance tends to have a very bad rap, so I went into having this insurance with a little bit of skepticism. I had never had insurance before. The claims are easy to file, they are paid quickly, and any dealings with customer service has always been very good! I recommend Pets Best to anybody who asks me about pet insurance.
Insurer: Pets Best
By: Deborah