Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Friendly and personable customer service always!!
Embrace always has excellent and personable customer service. They are also efficient with processing claims and kewp you informed of the status of your claim
Insurer: Embrace
By: Michael
Great customer service!
I appreciate the detailed online updates on my claims, and knowledgeable customer service representatives to talk to as well.
Insurer: Nationwide
By: Tiffany
Helped when it really counted!
I have used the claim system numerous times very easy and staff always helpful and courteous when i call
Insurer: Trupanion
By: Marjorie
Wonderful
Great service, considerate staff and processing of claims timely.
Insurer: Nationwide
By: Cindy
Absolutely great
So easy to work with. Great insurance
Insurer: Pets Best
By: Karen
I've told all my dog friends
I used to have Nationwide insurance on my dog Isabella. The service and turnaround time were absolutely horrible so I switched to Pets Best. Your service is SO MUCH BETTER; easier to understand, the phone app is a joy to work with, the turnaround time to process my claim was wonderful. I've told all my dog friends about Pets Best. Thank you so much for your service!
Insurer: Pets Best
By: Jeffrey
An outstanding experience
An outstanding experience. Pets Best stood by us through very difficult times payment is always prompt. Excellent.
Insurer: Pets Best
By: Randall
Paid the majority of a major expense
Brooklyn ate foxtails. Got them caught in her tonsils and embedded in the roof of her mouth. She had to have surgery to remove them. Pets Best Insurance paid for the majority of this major expense.
Insurer: Pets Best
By: Elaine
Prompt response
Very satisfied, can say enough with promptly response.
Insurer: Pets Best
By: Eva
Always very easy to file claims
Always very easy to file claims. Due to a large volume of claims, I was contacted by email with an apology that the claim process was taking longer than normal but then was contacted with explanation of claim paid a day or two later.
Insurer: Pets Best
By: Elizabeth