Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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PetsBest helped us save Oscar's life!
Thankful to have coverage when we need it most! Taking care of our dog with chronic issues isn't easy and PetsBest always comes to our rescue!
Insurer: Pets Best
By: Elisa
Constantly Having to Appeal Claims Denials to Get Payment
They habitually deny claims, stating everything is a pre-existing condition. I then have to fill out more paperwork for the appeals process to finally get payment. My other insurer never does this and they are so easy!
Insurer: Pets Best
By: Jennifer
Well worth having!
If your dog is curious and adventurous, then I highly recommend Nationwide Pet Insurance. Our beagle mix follows his nose everywhere which has lead to eating bees, cutting his leg and getting to a bag of mice trap baits. Through it all our insurance had been there to help with the vet bills. His latest misadventure has required surgery for an ACL tear and I’m expecting the same great service we have received in the past.
Insurer: Nationwide
By: Terri
I tell everyone
Pet's best has been with me through the loss of three of my pets. They even paid for the cremation and box. They sent me wonderful Sympathy cards for each pet I lost. They have been great with my one remaining cat Sylvester that had to have his leg amputated. I could not have been able to afford that surgery without Pet's Best. I tell everyone about them.
Insurer: Pets Best
By: Terry
Wonderful service
Wonderful service. Couldn't be better
Insurer: Pets Best
By: Laurie
Always easy to work with
Pets Best is ALWAYS easy to work with - filing a claim, website, etc. I've recommended this company to many of my dog owner friends!
Insurer: Pets Best
By: Elaine
Good insurance plan
I would recommend this insurance plan to other pet owners. The claim process is fairly simple and has been processed in 30 days or less.
Insurer: Nationwide
By: Emily
New to Figo and VERY impressed!
First time to purchase pet insurance. Thought we’d give it a try with our 3 month old yellow Lab. So far, very impressed with their customer service, email updates and reminders.
Insurer: Figo
By: Vanessa
Customer representatives lie.
Better options in market are available. Customer service representatives are trained to lie, everyone lies in different ways to confuse you. When time to payback claims.. 90% coverage is out of the window, because they are lying b******s.
Insurer: Trupanion
By: Rahul
Buying Nationwide pet insurance was absolutely one of the best decisions I have ever made.
Great company, great coverage and great service.
Insurer: Nationwide
By: Jay