Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Completely satisfied
Claims have been processed quickly and customer service has been great.
Insurer: Nationwide
By: Lonna
We have been a customer for about 20 years and will hopefully be a customer for another 20 years!!
For about 20 years we have had great coverage and easy claim submission. Not much more to say other than I wish my health insurance coverage and response time was as fast as this pet insurance is. The only suggestion is that I wish claim turn around time was faster but it's still faster than BCBS so I guess I really can't complain!! Thanks for taking care of our pets throughout the years...
Insurer: Nationwide
By: Randy
Wellness claim
I have always appreciated that when I fax a claim I usually get a "received email" right away but this time is it was over a week and I never heard so I faxed again and then you folks had to discharge the second claim.
Insurer: Embrace
By: Pam
Amazing coverage, fast reimbursement
Nationwide pet insurance is my first experience with pet insurance and I couldn’t be happier. The vitus vet app makes submitting claims a breeze and is a great way to keep track of medical records. I have been reimbursed less than a week after submitting a claim.
Insurer: Nationwide
By: Anthony
Great service
I really appreciate the support and responsiveness from Nationwide.
Insurer: Nationwide
By: Jane
Insurance provides confidence and peace of mind.
We have two of our pets insured by Nationwide. It's a good feeling to know that we have the insurance when anything happens. I recommend Nationwide 100%.
Insurer: Nationwide
By: Bob
friendly and easy to use
The process for submitting claims is very user friendly. I love this company and the product they provide.
Insurer: Nationwide
By: Doris
So satisfied with Nationwide Pet Insurance!!
Ravens' recent visit to the vets was for a wellness and vaccine update. She is doing very well!! And I as a senior citizen is very happy with the help of Nationwide Insurance for Raven in helping with her pet expenses! Thank you!!
Insurer: Nationwide
By: Barbara
VERY HAPPY WITH NATIONWIDE PET INSURANCE
Rocky had an ear infection for which I received medication. My vet submitted my claim & in no time, I had a notice that I was receiving reimbursement. I am very please with the prompt response as well as being able to get direct deposit. I had VPI/Nationwide insurance for a previous dog [Lucy] and was please then. That's why I stayed with Nationwide.
Insurer: Nationwide
By: Theresa
Fast and super friendly service
This is my first experience to claim pet insurance. When I received all my letters and I have questions, I called customer service and they explain my claim to me in details. The claim is easy to set up and submit, just fill up the form and submit it with the bill from vet to the email address, then the claim will process with 24 hours with an automatic "received" notice email. The whole process takes approx. 2-3 weeks then I received the payment. So simple! I love it!
Insurer: Nationwide
By: Lucia