Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great service, this insurance company is fantastic!!!!
Roxie is doing fantastic after her surgery. I have had this insurance for a long time. It's very good, and has helped us a lot with claims we have submitted. When I call because I have questions, I get great assistance and the people are very friendly and knowledgeable. Great service!!
Insurer: Nationwide
By: Blas
The best pet insurance ever
Every claim is handled quickly and easily. Speaking with customer service Representative is always pladsnt and helpful. Wouldn't change a thing!
Insurer: Nationwide
By: Beverly
Very convenient when you are a little stressed
I appreciate the convenience and quick responses. The follow-up e-mails asking how my furry kid is; is very nice and considerate.
Insurer: Nationwide
By: Miracle
customer service is awesome - so courteous, care, and always making sure they helped in every way when i call
thank you for always being so helpful in assisting me with the claims
Insurer: Nationwide
By: Elizabeth
I've been very pleased with the service
This is the second time I've had to use my kitty's pet insurance and also the second time I've been very pleased with the service. I am always weary of filing a claim because of previous reviews I've read about people not getting their bills covered but both times Pets Best has went above expectations. The ease of filing the claim is quick and simple and they explanations on what is paid for/what isn't are easy to understand. Thanks Pets Best, hopefully I don't have to use you anytime soon but if I do, I hope it keeps going great.
Insurer: Pets Best
By: Georgina
I am so happy
I am so happy with how our Olive's claim was handled. It was so easy to upload the bill and payment information and check on the status through the app. I was happy to receive an email letting me know that they were working on our claim but it was taking longer than expected. Thank you for turning a very scary situation into one we did not have to worry about.
Insurer: Pets Best
By: Paige
Happy with our choice in insurance
My girl got her vaccinations, I took a picture of the receipt, uploaded it and all done. Efficient, easy and the payment was received without any delay. In earlier contacts with questions by phone I have been met by nice people who have answered my concerns and questions. I am overall very happy with our choice in insurance for our girl. I have recommended you guys to other people many times ;-)
Insurer: Pets Best
By: Janicke
Processed in a very timely manner
As always current and past claims have been processed in a very timely manner. Thank you to all Pets Best staff!
Insurer: Pets Best
By: Pam
Explained my policies
My first policy with you was with my Brinkley; then we added Catie; both I assumed were under the same policy number. When Brinkley passed away, and we purchased Tucker, I assumed the policy no. would stay the same. The telephone call explained why.
Insurer: Pets Best
By: Gwen
Nationwide always looking for loop holes to deny claims, even though they NEVER miss their premium payments.
Nationwide looks for loop holes to deny claims , but NEVER misses their premium payments. Sadly I can not cancel the policy in fear of needing it for a major injury. They should be more receptive to claim payments.
Insurer: Nationwide
By: Anthony