Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Healthy pets make happy owners
Nationwide has always been incredible efficient and attentive. Having pet insurance with a senior dog has given me so much peace of mind. I would suggest starting pet insurance on all dogs while they are young so that if anything happens it is not a pre-existing condition. Last year I was told my dog most likely had bone cancer and that there is a 95% mortality rate within a year, but the test to determine the diagnosis and remove the growth on her wrist was almost $4,000. Most people in this situation would have a difficult decision to make between putting the dog down/amputating or spending $4,000 to find out it was “most likely cancer.” Because of having nationwide pet insurance, I was able to have the growth removed on her wrist and it was determined not to be cancerous, despite several vets originally being convinced that it was. I am forever grateful that nationwide made my $4,000 decision only a $400 decision (my copay) and my dog is still living without having to have any amputations and pain free. In addition, submitting claims are incredibly easy. I have an app on my phone and I am able to submit electronically. The claim is usually paid within 2-3 weeks and I have it set up as being a direct deposit.
Insurer: Nationwide
By: Sarah
Very satisfied with your service
I like the pet tips emails and the claims dept. has been good.
Insurer: Nationwide
By: Angus
Excellent experience
Easy and pain free with the app on iPhone
Insurer: Nationwide
By: Robert
Good Service
The app is really easy to use. Good follow up and timely reimbursement
Insurer: Nationwide
By: Don
Having Nationwide pet insurance is such a blessing at the worst time.
Having Nationwide pet insurance is such a blessing at the worst time. When your pet gets sick it's never a good time. A member of your family is now sick and since they can't tell you what's wrong, it's never easy. Then you go to the vet and boom, surprize! here's the bill. Submitting the claim is easy and getting the check is even easier. It's great knowing that Nationwide is on my side!
Insurer: Nationwide
By: Jeff
Medicore
Overall, having this insurance has been somewhat helpful for my dog as it seems as though he's prone to autoimmune disorders. That being said, I find that I often have to fight for things to be covered. I have many times had claims for his medications denied after years of having it approved, and I then need to call and go up the ladder to "prove" that his medications are not vitamins, not supplements, and indeed are required in order to sustain life. Overall, I wish I could switch insurance plans however that is no longer an option due to his disorders. So while I am happy to get some of my claims refunded, overall I find that this insurance company is probably not the best one that I could have chosen. I chose it simply because I had an employee discount.
Insurer: Nationwide
By: Kye
Best pet insurance in the industry
Always helpful and quick on settling my claims. I wouldn't go anywhere else for the protection of my pup
Insurer: Healthy Paws
By: David
Great
Really appreciated the quickness of processing the claim.
Insurer: Nationwide
By: Patricia
Outstanding company
Always great service. Coverage is great.
Insurer: Nationwide
By: Dana
Holly is better and we appreciate the timely response.
It has taken several months to clear up Holly’s infection. Finally we are having success. I appreciate the quick response.
Insurer: Nationwide
By: Shirley