Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Healthy Paws means peace of mind.
My bóxer, Zip, has had two surgeries in her short life. Healthy Paws not only reimbursed me quickly but called to check on Zip and me. My own insurance doesn’t do that. Always friendly, always helpful. I’ll be a Healthy Paws person furever!
Insurer: Healthy Paws
By: Pamela
Great coverage, great service
Great coverage and great customer service! Claims are usually processed in 2 weeks. Only wish i could afford it on all my pets.
Insurer: Nationwide
By: Vanessa
This Pet Insurance is the Best!!!
I was previously paying for pet insurance for my two dogs with a different company and although my premiums were similar to Nationwide, I never made a claim since my deductible and co-payments were so high. Nationwide is so reasonable and their benefits are amazing! Their customer service and follow-up is so helpful, and they reimburse claims quickly. I will never go without pet insurance again, and it will always be with Nationwide.
Insurer: Nationwide
By: Joanna
You can't count on Embrace to get problems solved
Love Embrace people, so caring, gets to the bottom of everything to get your claim processed, as our vet claims our confusing to me and Embrace
Insurer: Embrace
By: Nancy
Very happy with insurance. The 1st few claims took longer to process but recent ones have been posted in a timely manner.
Customer service has always answered and explained processes/questions.
Insurer: Nationwide
By: Marc
Quick and easy claim process!
So easy to submit a claim. Great customer service!
Insurer: Nationwide
By: Kristin
Great service
You are guys are great. At first the claims took forever to get reviewed, but now it only takes a few days. Thank you! Highly recommended!
Insurer: Nationwide
By: Matthew
Great Insurance. Peach of mind having it.
Good Service. Quick processing.
Insurer: Nationwide
By: John
Peace of Mind and Prompt Response
I am grateful for the service lrovied by Nationwide. To date, they have met all of my expectations.
Insurer: Nationwide
By: Lisa
Coverage
As a pet owner of 6 dogs, Financially, I appreciate the option of having insurance coverage. However, 30 days for claim processing should be improved.
Insurer: Nationwide
By: Claudia