Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
They’re Pawsome!
Awesome company! Love how easy the claims process is and they pay quickly. They follow up with us on how our dog is doing after some medical procedures. Love healthy Paws! Highly recommend!
Insurer: Healthy Paws
By: Janet
Better
Had a few problems we resolved the issues. Thank you
Insurer: Nationwide
By: Sandy
Timely
Nationwide made it easy to file my claims and were really great at keeping me updated on my claims online. Also customer service online was great at helping me figure it if my policy was going to possibly cover my claims or not.
Insurer: Nationwide
By: Kathy
Very good and reliable pet Insurance.
Nationwide is a very reliable pet Insurance. They have great customer service. I know I can count on them.
Insurer: Nationwide
By: Nancy
Very happy
Teddy unfortunately tore his ccl and we had to get surgery about 2 days after we brought our daughter home from the hospital. Though it took nationwide over 30 days to determine if it was pre existing they paid for the portion! We were so relieved to have nationwide on our side.
Insurer: Nationwide
By: Jamie
Difficult to know what is and isn’t covered
I have some peace of mind knowing that part of a medical emergency may be covered but it is always a surprise when the EOB comes to see what was and what wasn’t covered. It also takes about 30 days for a claim to go through. It’d be nice to get some indication around 15 days on status of the claim. Is it still in process? Waiting for approval?
Insurer: Nationwide
By: Andrea
Great investment in your pet.
I have had Nationwide insurance for my dog Otis for years. I am very happy with them. I find they cover a significant part of the expense for Otis' medical care. Claims are processed quickly and are easily understood. Particularly as Otis gets older I feel this is a very important investment in his health and my sense of security. You can't go wrong with Nationwide.
Insurer: Nationwide
By: Madelin
So happily surprised
My company offers this service for us and with a new puppy I signed up. I was ready to have to deal with complicated process for claims and documentation. As of this moment, I could. It be happier with our relationship. Communication is great, claim processing was incredibly easy and painless. Well done!
Insurer: Nationwide
By: Robert
Nationwide gives me peace of mind for my best friend!
Getting Nationwide Insurance for my Labrador Charlie is the best decision we ever made! We finally have peace of mind that our doggie is covered if anything were to happen to him medically. The ease of use of the app is fantastic and returns are completed very quickly. I highly recommend Nationwide to all my friends and family that have pets.
Insurer: Nationwide
By: Thomas
Fatastic service, friendly assistance
I am so thankful for this insurance. Responses are always very quick. Whenever I've needed to call, I'm greeted with knowledgeable and friendly reps.
Insurer: Nationwide
By: Mary