Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Review
I have to say that your turn around for paying claims is by far the best I have ever experienced. My only complaints are (1) you (meaning your customers) should be able to change their "Pay" date. You should not have them be trapped on a payment date based on the day of the month that someone signed up with you. Example. When I first inquired and submitted coverage for all my pets it was the middle of the month, however when your Co FINALLY accepted my pets as their insurance co and the policy was started, it ended up being a couple of days towards the end of the month. Now I am constantly having to scramble because you auto draw from my account and subsequently ALWAYS leave me short for my RENT. (2) Your customer service dept not only said they could in no way help me change that date, but the best they could do is give me a PO Box address to mail in a complaint. I have to say that I dont feel that they really want to help your customers. Maybe you could look into this and change this silly policy. thanks
Insurer: Nationwide
By: Dayna
Keeps you updated
If you are behind with claims, you always keep me updated.
Insurer: Pets Best
By: Kristan
Finished quickly
Last week I made a claim and even though I was told it would take longer they finished it quick and explained my benefit
Insurer: Pets Best
By: Marybeth
Best Insurance Very Caring Team
Trupanion is great!! Best insurance, while I had my dog at the vet struggling for his life I knew I was in good hands, and also told several people about Trupanion and passed out their flyer while I was there. I would highly recommend them to anyone.
Insurer: Trupanion
By: Maryann
Superb experience
Trupanion is always prompt with claim processing and customer service is the best.
Insurer: Trupanion
By: Kathy
The best decision I ever made
I love Trupanion. I wish they had human insurance. It is the best choice I have ever made. Thank you for the ease and assurance.
Insurer: Trupanion
By: Tina
Trupanion is fantastic
TRUPANION has been fantastic I'm so glad I chose them for my pets needs. Keep up the great coverage and the excellent customer service.
Insurer: Trupanion
By: Joseph
staff helpful and informative
staff very helpful and informative
Insurer: Trupanion
By: Deborah