Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent service
Excellent service, outstanding follow up and efficient claim processing... much better than human insurance!
Insurer: Nationwide
By: Karen
Great service!
I have had a very easy, smooth time working with Nationwide for pet insurance. It is simple to send claims via email and I always get a response that the claim is being reviewed. My last few claims have been paid in full which was great to cover the costs of a internal medicine specialist and an ER visit after our dog fell- both of which are pricey issues. The claim result is always emailed and on the website, easy to read, and the check comes in the mail shortly. Overall, it has been a great experience.
Insurer: Nationwide
By: Rachel
You guys are fantastic. Means so much to us asking how are 4 paws kids are doing. Shows how much you guys care. THANK YOU
There really aren't enough words to express our gratitude in the care our 3 kids. Thank you once again. We are constantly letting people know how great this company and their staff are.
Insurer: Nationwide
By: Kristine
Claims made easy!
Miss Bellah (my 10 month old yellow labrador) was just spayed. I was able to submit my claim via email which was great. It was easy, quick and the portion of my money that was refunded back to me was directly deposited into my bank account within just a day or two. I was kept up to date along the entire process from "claim received", to "processing your claim", to "money ready to accept", "money has been deposited" to "claim is complete."
Insurer: Nationwide
By: Tamera
Never a problem with claims!
Always keeps you informed about your claim and there is never an issue.
Insurer: Nationwide
By: Kathy
We are very happy with Nationwide pet insurnce.
We have always received great service regarding our claims. And Malia likes the vets/assistance at her clinic. She will be seeing the vet in July for her annual check up.
Insurer: Nationwide
By: Roy
Extremely Pleased with Nationwide Support of My Puppy
I had VPI with my first Yorkie and was pleased. The experience with Nationwide is simply Superb... promptness on handling of claims, responsiveness with calls, ease of processing payments, caring about my puppy!!! I’m so very pleased with Nationwide Insurance.
Insurer: Nationwide
By: Patricia
Always helpful
Always helpful and fast turn around
Insurer: Nationwide
By: Valerie
Nationwide is AWESOME
Nationwide I love you. During Shadow's hospital stay, I was both worried about him and the upfront cost. When I submitted the claim and received 90 percent of the bill, less then three weeks, I was shocked. Now, everyone that I know has a pet, I give them Nationwide contact number. Thank you so very much for being there for both Shadow and us in our time of need. You are the best! Shadow's mom.
Insurer: Nationwide
By: Madiana
Horrible Company
Horrible company. Their policy clearly states that a pre-existing condition is one that occurred in the 12 months prior to the policy issuance. I purchased a policy for my Dog in February 2019. The only thing that happened in the 12 months prior was a ACL replacement (TPL). When he was younger he did have skin allergies, but they were controlled with immunotherapy prior to 2014. In May he had a mysterious skin infection. They denied $435 of his treatment and accepted $22 towards deductible and said it was pre-existing. They tried to tell me how they did accept some on the phone. This is hilarious. These guys are clowns. In no way is it pre-existing as he has not received any treatment for skin related issues since prior to 2014. I will be reporting these scam artists to the state insurance board. They are not to at all trustworthy.
Insurer: Pets Best
By: Nicole