Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Very happy with Nationwide.
Very happy with the coverage and ease of filing claims and prompt responses.
Insurer: Nationwide
By: Frances
Great service - timely, easy and complete
Your service is great. I have recommended that my employer consider offering this insurance as a benefit at our company.
Insurer: Nationwide
By: Lisa
Best insurance ever!
Claims are processed quickly--have had this insurance for several years--would recommend to anyone!
Insurer: Nationwide
By: Karen
Excellent service so far
I have had an easy time submitting my claims toward my deductible. the process is quick and response is too. i have not had to go beyond that as yet .the service has been great to this point!.
Insurer: Figo
By: debrianna
Highly Recommended
Healthy Paws has been a God sent. I can’t say enough good things about them. We got it about six months after we got our pup. My sister’s dog was around 11 and she had a lot of vet bills for her. We thought we would get pet insurance to use when our dog got older. Just before his 2nd birthday we got the devastating news that he had cancer. There were a lot of pathology tests, xrays, and a CT. All of that showed that we need to quickly to remove the tumor. The tumor was in his mouth, so the surgery involved removing some of his mouth and cheek. It was such a stressful time. Everything happened so quickly. After every appointment we would take a picture of the receipt and submit it using the app on our phone. We had heard horrible stories about pet insurances that wouldn’t cover anything and were a bit nervous. It took a few weeks for them to get everything they needed from out vet, but not long after that our claims started getting approved. We didn’t have the money to pay for all of the bills and had to put it on credit cards. The bills totaled over $7,000 and we received over $5,000 back from Healthy Paws. The claims process was easy and moved fairly quickly after the first claim was approved. I recommend this pet insurance to everyone I talk to about my dog and what happened to him.
Insurer: Healthy Paws
By: Lauren
The claims process is easy
I appreciated the vet line tremendously they are super helpful when you call with a concern. And I have three dogs.
Insurer: Nationwide
By: Henrietta
Excellent Service
Our new Lab is only 5 months now but Nationwide service has been great. When our other Lab passed Nationwide helped with the expenses we incurred.
Insurer: Nationwide
By: Frank
Avoid at all costs
In February I put in a claim. I got a claim number. Since then the company has gone dark and responded to none of my emails (I'd call but I don't trust them, so I want stuff in writing).
Insurer: Pets Plus Us
By: Mike
Fustrating
The reason i listed painful is to try and get reimbursed has been a very Fustrating process. i have the stress of my new puppy not doing well and everytime i submit a claim i have to redo it sometimes more than 2X and still havent received the reimbursement. I know there was an issue with 2 policy numbers becuase i paid up front to get insurance sooner but i would have thought the other policy would be null and void and i would only have one policy number. i like the ease of calling customer service they are very helpful and knowledgeable, not sure what i would have done without them. I'm hoping the process gets better and that she has less vet visits.
Insurer: Nationwide
By: Sharyn
Grateful
The ease of claims with Nationwide pet insurance is fantastic! Unfortunately 1 of my dogs seems to need to see the vet more than I would like, but they haven’t ever let me down! I am grateful!
Insurer: Nationwide
By: Dorothy