Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
The service and representitives are awesome, I would not trust anyone else but Nationwide!
I love the service and people. I cannot say anything bad about Nationwide Pet Insurance. Thank you so much for what you do and the quality of service you provide!
Insurer: Nationwide
By: Cam
Healthy Paws is a great pet insurance!
We are extremely grateful for Healthy Paws! Our 10 month old puppy was suspected to have a bleeding disorder and required countless tests and trips to see specialists. She ultimately needed surgery at a specialty hospital. Healthy Paws covered 90% of all of the bills making it possible for our puppy to receive the the best care from the best doctors. The customer service at Healthy Paws was also very helpful. There were always knowledgable people available to help answer our questions and concerns. Thankfully, our puppy is doing great now! We are very appreciative of all that Healthy Paws has done for us and would recommend them to any pet parent.
Insurer: Healthy Paws
By: Cassidy
Great pet insurance
The experience was truly a pleasure from purchasing to submitting a claim . Fast response great customer service. Gives you peace of mind to have this company on your pet baby side. Thank you so very much.
Insurer: Pets Best
By: Joette
Excellent company!
Excellent company! Easy to navigate app, quick response from staff, very reliable!
Insurer: Embrace
By: Megan
I wish Trupanion had insurance for pet's parents...we would definitely take out a policy for ourselves with them!
We went from caring for someone's pet to adopting her. Within a few weeks of this, we noticed a few suspicious places appear on her legs. One was benign but the other was malignant melanoma. Trupanion has been amazing from the ease of submitting claims to fast payment for her surgeries and radiation for the cancer. She has 3 more rounds, but we caught it at what they term stage zero. We have every hope of her having a full life with us as we just love this girl! We have already sung your praises to our friends that previously would have never considered pet insurance. Thank you, Trupanion, for helping us save our Ginger!!
Insurer: Trupanion
By: Kyle
Best pet insurance in the market.
We appreciate everything and are very happy with the staff at healthy paws. How quickly everything was handled and courteous representatives. Thank you healthy paws.
Insurer: Healthy Paws
By: Kyaw
Treats us well
You guys have always treated me and my fur babies very well. I'm so thankful I have your company to help protect my babies. Thank you.
Insurer: Pets Best
By: Connie
I received an eob that denied the shots on the bill I submitted but it didn't cover the rest of the bill which is really the part I need covered for emergency. Services. That should be better explained on the web and let customers know its pending
I received an rob that denied the shots on the bill I submitted but it didn't cover the rest of the bill which is really the part I need covered for emergency. Services. That should be better explained on the web and let customers know its pending
Insurer: Pets Best
By: Melina