Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide is the best!
Got Nationwide Pet Insurance the day I brought my puppy home. She has had two major operations and Nationwide came through for us. They reimbursed us their portion before my credit card bill came. I recommend them to everyone I know who has a pet.
Insurer: Nationwide
By: Mary
Wonderful response time!
After a very trying two months with my dog suffering undiagnosed pain, and having to experience the emotional rollercoaster of whether he was at the point of euthanasia, we had some tests done that pointed to neck and lower back issues as the possible source of the problem. The staff at Trupanion were very supportive throughout this trying time. Because we had Trupanion coverage we were able to choose the option of moving forward to the next step of imaging and treatment. This involved travelling out of town to a specialty clinic who, in turn, submitted a pre-approval for treatment options to Trupanion. After the treatment was finished, the invoice was forwarded to Trupanion in the early evening and we received confirmation of payment from Trupanion by 11:00 the following morning! Exemplary turn around time! Having Trupanion pet insurance has allowed us to get the medical care for our dog that we would otherwise not have the option of doing. The level of customer service that they have provided in this instance has given us the comfort of mind that we can provide the best care possible for our beloved companion. Thank You to all involved in support and care for our boy!
Insurer: Trupanion
By: Louise
Prompt easy service, really helpful when our poor dog was ill.
We weren't sure pet insurance was a good idea, but we went ahead, "just in case". Well, unfortunately our poor Border Collie mix Diggity developed a bad stomach bug, and we thought we were going to lose him! He was in and out of the vet, and the bills . . . well, you know. We didn't have time to worry about the costs, we just wanted our boy healthy. Insurance? Well, we would see. To our delight, Healthy Paws had an easy-to-use web site, the vet knew all about them and said good things. Then, voila, a check appeared, and then another without any fuss! Then, another minor disaster, our doggie needed dental surgery after breaking off a cainine tooth. Another strasopheric bill, another insurance claim. Surly they would push back on such an quick second medical expense. But, again, to our delight, no fuss at all, just another paid claim. Thank you Healthy Paws, and Diggity says thanks too.
Insurer: Healthy Paws
By: Frederick
Pre-existing issue
I am very happy with my coverage for my dog, especially well care items, such as flea and tick treatments. I only have one complaint, and it began when I signed Josie up over the phone. The agent asked if Josie had ever been on any medications, and I said, "Only a one-time pain pill prescription for a strained back a couple of years ago." (She twisted wrong while jumping after a frisbee, and we've never had her chase them again....she now stays grounded with a ball.) The policy for Josie showed up with a "pre-existing issue"...."intervertebral disc disease"!! Wow!! I submitted the review request form back in '16, explaining that she has never had a problem before or after this, along with vet records, but it was rejected. Our current vet said we'd have to do a whole exam, x-rays, etc. to check her out. I guess this means if she ever has back problems she won't be covered. That's pretty frustrating, but we've kept the policy, because they do cover most everything else.....and we keep our fingers crossed she won't have this "disease" again. I would, and have recommended National to others. I think it's one of the best plans out there, if not the best.
Insurer: Nationwide
By: Jeanie
feeling much better--I'm my old self again,
The company pays well without any hassle. Very easy to file a claim.
Insurer: Nationwide
By: Clinton
Maruko Mom
Highly recommend Nationwide pet insurance. Easy to use, my vet helped me to submit the form every single time. Reasonable response time to hear from the claim dept.
Insurer: Nationwide
By: Jill
Incredible service!
I’ve had nationwide pet insurance since my dog was a puppy and I am so grateful! Claims have been so simple and easy for me. My dog was recently diagnosed with knee issues and nationwide stepped in to help with the claim. If they hadn’t been there, we wouldn’t have been able to go through with the surgery. We are so appreciative!
Insurer: Nationwide
By: Alicia
Friendly, fast, efficient service
Couldn't be happier with the fast and friendly service received. No hassle, all good. Saved us a bundle and worth every penny.
Insurer: ASPCA
By: Jean
Love Nationwide Pet Insurance
I am very lucky. My veterinary office sends my claims in for me so the process is very easy. The only thing that I would warn new pet owners taking out the insurance is to make sure you get it enough in advance of getting your pet. What Nationwide considers 2 days and what you do may be 2 different things. I thought the 2 day period was up when I got our pup but it wasn’t. She had a UTI & it was considered a “pre-existing condition”. Fortunately she did NOT have anymore and I petitioned for it to be reviewed & removed as a pre-existing condition. Other than that, claims have been very easy. If I got another dog I would get Nationwide Pet Insurance for it too.
Insurer: Nationwide
By: Michele
We are SO THANKFUL for Nationwide Pet Insurance
We are so grateful for Nationwide Pet Insurance. This is the best insurance we could ask for our VERY IMPORTANT family member Stanley. We treat him like we treat ourselves and view this as health insurance for Stanley. Forever and always we recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Jennifer