Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Turn around times on claims were so fast!
Everything has been great for me from claims to talking to customer service! Plus the turn around time for reimbursement has been so quick recently!
Insurer: Nationwide
By: Nicaela
Extremely slow process claims-almost criminal--but still taking my monthly payment. Literally took from March 18 to May 19.
My experience has been horrendous. I've had 6 letters saying my claim was in review, made 4 phone calls., had a call from a disrespectful investigator (Feb)--then suddenly in June received word that my claim was denied and a new claim would also be denied--because my dog had a pre-existing condition due to the first denial. All the time, paying on time automatically. Then suddenly getting these chase payments for smaller claims. Filed original claim for Athena in March 2018--heard in Feb 2019 from investigator--then denied May 2019--got notice of pre-existing condition. As a customer you are at the mercy of this company and its a shame that the communications process is truly broken. Very disappointed about the whole situation--but I still have claims I need paid--so I'm stuck. I've told everyone I know.
Insurer: Nationwide
By: Katharine
Excellent Service
ASPCA Pet Insurance has always gone above and beyond with my claims as well as any questions that I had.
Insurer: ASPCA
By: Nicole
Nationwide is the BEST!
I have submitted several claims, which is so easy to do with their app. There is never a hassle and I receive my reimbursement in a very timely manner. Recently I had an emergency with my female who was whelping. She had to have a C-section which was quite costly. I was so relieved to know I had my insurance. Thank you Nationwide!
Insurer: Nationwide
By: DIANNE
EXCELLENT SERVICE
I just went through two instances of having to submit claims. I just want to say it was very easy and payment was quick. I can see why my Vet recommended ASPCA Insurance.
Insurer: ASPCA
By: Daniel
Excellent service!
New policy holder and have had an excellent experience. Service is quick, easy, and efficient!
Insurer: Nationwide
By: Jim
You all have been awesome!
I am always impressed by the high level of service. Thank you for always being there to help me when I have questions about Ruby's health.
Insurer: Nationwide
By: Kelly
My Senior Cats Gealth
Great Service. For a great Cat.
Insurer: Nationwide
By: Jack
Service Excellence
Nationwide treats and protects my Stella Rose, aka: The Bullet (runs fast), like it was their pet. Excellent customer service and a very professional staff.
Insurer: Nationwide
By: John
Review for Beau
Easy filing and great insurance to have.
Insurer: Nationwide
By: Lorie