Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent Service
ASPCA Pet Insurance has always gone above and beyond with my claims as well as any questions that I had.
Insurer: ASPCA
By: Nicole
Nationwide is the BEST!
I have submitted several claims, which is so easy to do with their app. There is never a hassle and I receive my reimbursement in a very timely manner. Recently I had an emergency with my female who was whelping. She had to have a C-section which was quite costly. I was so relieved to know I had my insurance. Thank you Nationwide!
Insurer: Nationwide
By: DIANNE
EXCELLENT SERVICE
I just went through two instances of having to submit claims. I just want to say it was very easy and payment was quick. I can see why my Vet recommended ASPCA Insurance.
Insurer: ASPCA
By: Daniel
Excellent service!
New policy holder and have had an excellent experience. Service is quick, easy, and efficient!
Insurer: Nationwide
By: Jim
You all have been awesome!
I am always impressed by the high level of service. Thank you for always being there to help me when I have questions about Ruby's health.
Insurer: Nationwide
By: Kelly
My Senior Cats Gealth
Great Service. For a great Cat.
Insurer: Nationwide
By: Jack
Service Excellence
Nationwide treats and protects my Stella Rose, aka: The Bullet (runs fast), like it was their pet. Excellent customer service and a very professional staff.
Insurer: Nationwide
By: John
Review for Beau
Easy filing and great insurance to have.
Insurer: Nationwide
By: Lorie
Awesome, quick reimbursements great customer service
They are great, my dog had to have surgery on a torn ligament and I received my reimbursements so quick no questions ask. Nothing was denied. This helps out so much as a pet owner
Insurer: Healthy Paws
By: Renelle
So happy for the Complementary Care Rider
This is my first experience with pet insurance. I have owned 9 dogs and decided I would give insurance a try. My 8 year old Bernese developed a problem with her neck and spine. My conventional vet recommended an MRI and surgery. I know with a large breed spinal surgery in rarely successful. I decided since I had luck with acupuncture in the past I would take her to my integrative vet. She has had acupuncture every three weeks and her issues with her neck are completely cured and her issues with her lumbar spine are markedly improved. Trupanion has been vey easy to deal with and I love that I was able to by the rider that covers this treatment. Highly recommend Trupanion.
Insurer: Trupanion
By: Erin