Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best Insurance for a pet owner.
Ease of filing a claim, customer service the best always courteous, explain questions clearly and very patient. Glad my son suggested getting health insurance, as we were first time pet parents, and they were already familiar as pet owners. The only review we went by came from our son and his wife, and we have had our 3 dogs, 12, 11, and 6 years old insured the same day they came into our home. QyGbC
Insurer: Nationwide
By: Sonia
So happy I purchased pet insurance!
So happy I purchased pet insurance for my mischievous Goldendoodle!! Nationwide's claim process is so easy and it's great knowing that in an emergency at the vet, the financial commitment is not something i have to stress about.
Insurer: Nationwide
By: Hannah
Excellent communication and responses
This was my first claim and I was so very happy with the responses and rapid completion by Nationwide. Will definitely recommend to family and friends o
Insurer: Nationwide
By: Janice
Amazing, Efficient, Timely
This company has been amazing to work with in terms of ease of submitting a claim, timeliness of reimbursement and outstanding help in the customer service department. I would recommend them to anyone that has a pet!
Insurer: ASPCA
By: Mary
ASPCA pet insurance is a great service which provides peace of mind to pet owners
ASPCA pet insurance is fantastic. The insurance really provides peace of mind, particularly when your pet is sick or in crisis. When your pet needs medical help, you know that you can do all of the necessary things to relieve your pet's suffering and/or to treat their illness, without worrying so much about cost. Once your pet's crisis is over and you submit your claim, ASPCA will reimburse you for a significant portion of your bill. ASPCA provides excellent customer service, and their website is easy to use. I recently had to put my pet to sleep due to a chronic illness, and ASPCA called to express their sympathy; this is above and beyond the call of service, and I am very grateful for their condolences. When I am ready to get another pet, I will definitely sign up with ASPCA pet insurance again. It is worth every penny.
Insurer: ASPCA
By: Jan
Easy easy easy! Love the app!
After all the research and suggestions, I’m so glad I chose Nationwide! The app is user friendly and easy to use! Very pleased!
Insurer: Nationwide
By: Jennifer
Love the new direct deposit
Thank you so very much for always being there. I have spoke to a lot of reps on the phone and their genuine concern has always been greatly appreciated.. Niko will be celebrating his 10th birthday 7/30, and also 10 yrs with you this coming Jan, 19th 2020.. I tell every one that I speak with at my Vets office, if you do not have insurance on your pets, please go online and check out Nationwide or give you a call for a quote. With the new direct deposit thru Chase Bank, the process is so quick to get reimbursed back on your expenses. I sent in several claims due to Niko's colitis, and the funds were ready for deposit in less than 3 weeks. and was available for me in my bank in 2 days. This is truly a time saving addition to a great service you provide. Again thank you for always being, on Niko's side.. Best Regards, Cheryl & Niko Rainey
Insurer: Nationwide
By: Cheryl
I can honestly say great service!
My Yorkie, Emma, had her knee replaced a couple months ago. I was not looking forward to dealing with the insurance company over what I felt would be a stressful situation. I can honestly say that I had no problems only quick and easy results. Thank you!
Insurer: Trupanion
By: Donna
Wonderful communication and very easy to use if needed.
Nationwide pet insurance is easy to use if needed. Even the office we take our pet to likes Nationwide pet insurance. Nationwide was quick with updates to keep us informed of claim status. No one likes to have a claim but is was very reassuring knowing we were covered and all concerned wanted the best outcome possible.
Insurer: Nationwide
By: Lea