Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy and straightforward
Very easy to submit claims. Email response was timely although I don't believe it provided an estimate of when the reimbursement check would be sent. That would add to the positive experience. Thanks!
Insurer: Trupanion
By: Chris
Easy, efficient process! Love Trupanion
Very easy!
Insurer: Trupanion
By: Brian
Prompt Communication
I like the communication through emails letting me know my claim is being reviewed and then another that it's being processed all in a timely matter.
Insurer: Trupanion
By: Tonia
Trupanion Is A Life Saver
My claim was handled very quickly. This is the case with every claim I file. My dog has had a chronic condition since he was 8 weeks old. I file at least one claim per month. Without Trupanion, I would not be able to afford the care he needs to keep this under control.
Insurer: Trupanion
By: Kathleen
Trupanion loves my cat!
My vet office does it all. They love working with Trupanion and say how easy it is. Claims get processed quickly, too.
Insurer: Trupanion
By: Gloria
A piece of mind
No one wants to deal with insurance, BUT Trupanion has been great to work with and continues to do so! We greatly appreciate it. We recommend getting pet insurance, specifically Trupanion because there customer service has been good.
Insurer: Trupanion
By: Lisl
Quick claim process and friendly staff
Quick claim process, and friendly staff
Insurer: Trupanion
By: Brittany