Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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excellent program and very happy with nationwide thru manuy years with multiple dogs
excellent service and communication thru many years with multiple pets
Insurer: Nationwide
By: maureen
Great service and response
So far your company has been great and very responsive. I had a claim denied and I appealed and explained what was happening and the understanding of your company was awesome. Thanks
Insurer: Nationwide
By: Elizabeth
Very easy process and quick payments.
Great service, easy to complete the process and reimbursement payment was quick, thanks!
Insurer: Nationwide
By: Rick
Happy with service
Very satisfied with service. From signing up to filing claims and getting reimbursed. Thank you,
Insurer: Nationwide
By: Susie
Thanks for being there
Ziggy's accident and recovery has been easier because of your services and thoughtful care. The ease of use for payment and claims with nationwide makes tuff times seem better. Our entire phamily is grateful for the service and care.
Insurer: Nationwide
By: Erica
Easy to make claim, not always great at answering questions
We had a question about coverage- clarity, if you will. Customer service just repeated the info that wasn’t clear. It’s like they were reading from a script and would not directly answer our question. Otherwise, we are happy with insurance.
Insurer: Nationwide
By: Melissa
The claim process was easy and reimbursement was very prompt.
We've been treated very well. Their staff was very helpful.
Insurer: Nationwide
By: Jacqueline
ASPCA health insurance for your pet is absolutely the best idea you’ve ever had!
Insurance is one of those things in life that is necessary but often is stressful. My experience for the last eight years with SPCA has been nothing but stellar. They are quick and courteous and have always had my back and more importantly helped to take care of my beautiful dog the whole time. Health matters can be very stressful but because of this company it has been a lot less stressful.
Insurer: ASPCA
By: Mackie
Excellence
My experience with Health Paws Pet Insurance has been excellent. My dog has had a serious Urinary Tract issue which required extensive testing and eventual surgery. Filing claims could not have been easier, and they respond quickly, keeping you informed as to where they are in processing your claim. They pay quickly. I highly recommend them.
Insurer: Healthy Paws
By: Sam
I have been extremely happy with the coverage
I would recommend you to anyone with a pet. We feel very taken care of
Insurer: Nationwide
By: Julie