Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,026 total


July 20, 2019

Always there when u need them

I have had nationwide since my dog was a puppy. My golden retriever Has a knack for getting herself into more situations that require a vets attention. Nationwide has always paid the bill no questions asked. You guys r awesome it’s a pleasure dealing with you!!!!

Insurer: Nationwide

By: Gail

Useful
Verified July 20, 2019

Wonderful, easy to file claims, fast response

Easy to file claims, fast response, the best pet insurance there is.

Insurer: Trupanion

By: Tim

Useful
July 20, 2019

I can’t brag enough!

I absolutely love this company! My beagle is constantly finding the oddest things to eat (hound dog problems) and with this insurance i never hesitate to take her to the vet. I live in nyc where just to speak to a vet can cost you upwards of 90+ and er visit starts at 150. Aspca has helped tremendously with reimbursements. They even cover preventative measures such as spading, shots and dental cleanings. I honestly couldn’t be more thankful for their customer service and quick responses to claims submitted!

Insurer: ASPCA

By: Chelsea

Useful
July 20, 2019

Nationwide has provided the most efficient insurance claims experience!

You just feel that you are taken care off!

Insurer: Nationwide

By: Chitra

Useful
July 20, 2019

Excellent insurance for your furry family member

They have all been great. The only problem was when I first started they were very behind in claims so it took about 3 weeks to get reimbursement. Since then it’s only a couple of days.

Insurer: ASPCA

By: Colleen

Useful
Verified July 20, 2019

Terrific

Thank you for being there for my fur baby!

Insurer: Trupanion Canada

By: Ana

Useful
July 20, 2019

Smart Decision to purchase Trupanion

fast service helpful with my pet bills

Insurer: Trupanion

By: Barbara

Useful
July 20, 2019

Trupanion rocks

Trupanion has been a pleasure to deal with. It's easy to submit claims, and they are processed quickly. Representatives are helpful, friendly and understanding.

Insurer: Trupanion

By: Philip

Useful
July 20, 2019

Trupanion to the Rescue...Again

Trupanion is a lifesaver, and I'll never be without it. I appreciate how easily my vet is able to submit online claims, and how quickly Trupanion approves claims. I recommend this company to every pet owner I can.

Insurer: Trupanion

By: Shannon

Useful
July 20, 2019

Because you were quick with your reaction

Because you were quick with your reaction.

Insurer: Trupanion

By: shirley

Useful

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