Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Love nationwide
Absolutely love having our insurance for our dog with nationwide. Fast claim response and never had an issue in 5 years.
Insurer: Nationwide
By: Pamela
Great job as always!
Nationwide does a great job in not only processing claims in a timely manner, they do so in a courteous and friendly manner. They show real concern for our pet which is greatly appreciated. I would highly recommend them to anyone and we do tell our friends how great they have been.
Insurer: Nationwide
By: Lea
Awesome
Apollo is doing so much better. Submitting claim was easy and painless.
Insurer: Nationwide
By: Gloria
Nationwide is also on your dog’s side.
I have a 3 year old German Shepherd covered under the whole pet with wellness under nationwide. I got this policy since it was offered through my work benefits. I was really nervous after reading some reviews by other customers that they would deny my claims and it would be a pain but it has been the complete opposite. They have a great customer service team that has answered all of my questions regarding coverage. After my $250 deductible Nationwide has also paid all of may claims at the 90 percent reimbursement per my policy. Submitting claims via an app has made it that much simpler. I will continue insuring my pets through them.
Insurer: Nationwide
By: Ashley
Hands down, an amazing pet health insurance company!
I feel like we could be Nationwide Pet Insurance poster clients. WE LOVE THIS INSURANCE!. It has truly been a life saver. The claim submission process is simple and claim turn around time has been amazing! The ability to have the reimbursement funds direct deposited back into your account is beyond awesome. Adeline has better health insurance than most people and I could not be more thankful. I am constantly raving about her plan/coverage and urge others to look into it as well.
Insurer: Nationwide
By: Heather
Easy claim submission and prompt payments as well as caring customer service reps.
I can’t say enough good things, easy claim submission and prompt payments as well as caring customer service reps.
Insurer: Nationwide
By: Elaine
Great product!
I have had this policy for 3 years now, Nationwide has paid every claim timely and to the percentage that they claim. I have been very pleased with their service.
Insurer: Nationwide
By: Alex
Very pleased with ASPCA Insurance
I have insurance fir my cat for 3 years. The staff are friendly and helpful claims are easy to submit and track. Great peace of mind.
Insurer: ASPCA
By: John
TOP, TOP, TOP! Prompt, courteous and helpful!
I’ve been in the pet business for over a decade and have researched many different companies for pet insurance. Nationwide is without fail the best pet insurance in the market because it gives you the most flexibility! In addition, their processing claims is quite fast, and every staff member is empathetic and kind. Highly recommend!!
Insurer: Nationwide
By: Tania
We are so thankful for ASPCA Pet Insurance!
We are so thankful we have pet insurance through ASPCA! When our dog was injured we were able to focus on her getting better and knew ASPCA would help pay for the surgery. Recently our veterinarian has put our pup on daily medication. It is a huge relief that this is largely covered by our policy (Accident and Illness Coverage). Every time I call ASPCA, they always ask how she is doing and you can tell the Customer Service Representatives really care. We highly recommend ASPCA Pet Health Insurance to all pet parents!
Insurer: ASPCA
By: Kaleigh