Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Very happy with our insurance
We have had ASPCA insurance on our dogs for years, and we are very happy with the coverage, reimbursement time, and how kind their employees are. They even call sometimes to ask how they are doing after major surgery.
Insurer: ASPCA
By: Ann
Thanks Healthypaws!
I purchased healthypaws' insurance for both of my cats and the insurance helped me a lot when we experiencing emergency situations! The coverage are clear and responses are quick. We can take actions and treatments immediately and don't need to worry about money. It's necessary to purchase insurance for these special emergency circumstances and I highly recommend my cat furriends to consider healthypaws. Thanks!
Insurer: Healthy Paws
By: April
Claim review
The customer service reps are friendly enough, but I'm very frustrated with the amount of time it's taking to review a claim for a condition that was CLEARLY not pre-existing. I filed my initial claim back in April and since then I've only gotten letters stating that more time is needed. At one point Nationwide said they needed to see paperwork from my "four other vets." Knowing I do not have 5 vets I looked at my records and noticed that they took the legal name of a shot clinic (the 4Pets Clinic) to mean that I was seeing other vets. A simple and hilarious error, but not one that should still be unresolved 3 months after filing a claim! My wellness claims have been processed very timely. It's just the injury claim that is taking a suspiciously long time.
Insurer: Nationwide
By: S
They make the process super simple and great phone support as well as customer service.
This company made the process of filing a claim very simple to do. Also had excellent customer phone support when inquiring about my claim status. Just wish they would make a higher payout available (higher than 60%) as an option for senior dogs.
Insurer: Healthy Paws
By: Bridget
Grest Service
I can not say enough about how good the ASPCA Pet Insurance and their employees. My small Brandy was attacked by a larger dog a month ago and they have paid each and every claim and have called to just check on her. To me that tells you what kind of people they are. Animal Lovers!!
Insurer: ASPCA
By: RuthAnn
Great Service
Service is very good. Claims are processed pretty quick and the on line makes it easy to see what's going on.
Insurer: Nationwide
By: Clarice
Really helped calm my nerves!
Really helpful and made me feel relaxed after we talked.
Insurer: Nationwide
By: Alexandra
Truly Nationwide IS on your side.
We joined at the beginning of the year and it gives us peace of mind to know that we will not be ambushed. They even covered the heartworm meds. Great service after the sale as well. They are rated the best and now I know why.
Insurer: Nationwide
By: Howard
Thanks Figo!! :)
Very happy with the service we've received from Figo! :) Such a relief to know the vet bills after our dog's accident were covered! The customer service team is excellent and warm! Totally recommend taking out insurance with them to protect yourself from the financial stress that can comes unfortunate accidents. Thanks Figo! P.S - My biggest tip is to make sure you can provide all documentation from the vets, including previous medical history! and know that it only covers accidents/new illnesses!
Insurer: Figo
By: Kelly
Could not be happier with the services provided by Nationwide Pet Insurance
Nationwide has been outstanding in the care of our 3-year old adopted pup Clare! Claims are easy to submit, and reimbursement is lightning quick. Every phone conversation has been easy and productive. Highly recommended for pet insurance needs!
Insurer: Nationwide
By: Joshua