Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Fast, friendly, concerned service
We have had this insurance for a number of years going through several of our working dogs. They have always been concerned and have paid our claims very quickly. Something that I feel is important when you are dealing with a sick animal that you are terribly worried about
Insurer: Hartville
By: Kathleen
Very happy with your company
I really appreciate your e-mail showing your concern for my Granddog Iris! She has had a rough last month but is doing fine. I have been so happy with your company, ease of claims, amount covered etc.
Insurer: Nationwide
By: Lynne
Thanks for being there for us
dealing with my second golden retriever in 8 months with life threatening cancer issues; lost Augie back in late December and now recovering from surgery with River who was diagnosed with hemangiosarcoma and will have to undergo chemo- he us almost 7 yrs old. It relieves a good amount of stress knowing that Pets Best will help us out substantially with the costs that we will continue to incur with these tough situations .. Thanks for being there for us— you are much appreciated and I always let people with pets know about you!
Insurer: Pets Best
By: Glenn
Make it easy
You guys make it very easy to process claims - Thanks!!
Insurer: Pets Best
By: Bruce
Fast and easy
The process was fast and easy. I was kept informed of my claim status until completion.
Insurer: Pets Best
By: Catherine
Impressed with ease
Thank you for keeping me updated on the delay in processing. I'm impressed with the ease of the claims process and am happy with Pets Best so far!
Insurer: Pets Best
By: Monica
Many Thanks
Our cat has been ill and has had vet bills. You guys have been timely and appropriate in your evaluations. I really appreciate your company. Thank you
Insurer: Trupanion
By: Susan