Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy and fast claims
The app makes everything easy to submit claims for my cat's vet bills. I just take a picture of the invoice and upload it to the claims submission. It took about a week from submission date to reimbursement.
Appreciative Pet Parent
Yesterday morning, Onyx, my beloved furbaby of 16 years passed away. Since she was 4 years old we have had Trupanion insurance. When I say that this company is phenomenal, I truly sincerely mean it. I would give them 100 stars if allowed. No matter what health challenges, including Osteosarcoma cancer my baby went through, Trupanion was there. I would not have been able to care for her the way that I did without them. I feel that their financial support, along with many years of love is what allowed this little mixed lab who left footprints on my heart to live as long as she did. If you are reading this, and you have a furbaby, I HIGHLY recommend looking into Trupanion. They are excellent in every way. Friendly, courteous, and compassionate. Thank you Trupanion for helping me to raise Onyx along her journey towards the Rainbow Bridge.
Insurer: Trupanion
By: CM
Would Recommend
Very easy to navigate and prompt reimbursement
Insurer: ASPCA
By: BARBARA DEUTSCH
Vet cost have become very expensive…
Vet cost have become very expensive over the yers. Being older the insurance was very benefical. Was easy to access and prompt. thank you
Insurer: Pumpkin
By: Vivian
Timely
Timely, responsive, and fair. Very pleased with Spot and all that they cover. Jack is my best friend and want only the best for him. Spot helps me do this. Thank you Spot!!
Insurer: Spot
By: Maria Grimshaw
Efficient process
I called in order to give praise for the great service I received from MetLife Pet Insurance. So many people call to complain, but not many take the time to call to say thank you and say great job! They approved my claim in 2 days. Very efficient process.
Insurer: MetLife
By: Nicole
Good communication and keeping one well…
Good communication and keeping one well informed as to the progress of the claim
Insurer: Fetch
By: Jacob
The review I left says it all. Top notch work
Quick and easy good customer service. Knowledgeable lady on the other end of the phone. Also relatable since she's a og subzero player in mortalkombat also likes streetfighter. I appreciate that most of all since it's not automated and I can actually feel like it's all business but genuine interaction as well. That can make conversation feel less about rushing you out as a one and done customer and more so your an actual individual. Way to go to that lady. No pressure but that's how you get continued service and a good customer base. For the record everything discussed in regards to pricing, length of time before my coverage becomes active, and any additional questions were 100 percent answered. It did not feel like a waste of time.
Insurer: Nationwide
By: customer