Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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360 Positive Experience
Our experience with Nationwide has proven to be an entirely positive one as compared with a direct competitor whom we currently have our other dog insured through. The ease of claims submission and regular updated communication regarding a claim is bar none. If our other dog didn’t (now) have pre-existing conditions, we’d be switching her over!
Insurer: Nationwide
By: Alli
Great Pet Insurance
Great Insurance! A little bit on the expensive side but definitely worth it! Awesome customer service and filing a claim has neves been easyer
Insurer: Nationwide
By: Daniela
Very pleased with the service from Nationwide
Appreciate the prompt response to our claim for Vet bills for our Presley.
Insurer: Nationwide
By: Randall
Was told Dental would be covered. Had teeth cleaned and was not covered. Had NO PRIOR dental issues- NONE.
My dog had no dental issues at all. But was not reimbursed for his teeth cleaning because I was told he had teeth issue in his records. I checked with the Vet and looked also with the vet at his records and no where was their ever any Dental issues. I was told teeth cleaning was covered when I signed up. I would NOT have had them cleaned if I knew it wasn't covered. And I KNOW about prior history and he had NONE. Even the vet checked the records again. So no - not happy.
Insurer: Nationwide
By: Barbara
The Best
Been with Trupanion for a long time and I go out of my way to tell friends, family and everyone who listens how great they are. Great service and I believe they really care about your pet. No I was not paid to say this. Keep up the great work! You guys are truly the best.
Insurer: Trupanion
By: Wayne
Review
So far Nationwide has been very good and helpful to help to us.
Insurer: Nationwide
By: trevor
Awesomeness
I have only had to make 2 claims in 6 years but trupanion has been there for my dog both times ! On line from made it easy and I was reimbursed in days ! Highly recommend!
Insurer: Trupanion
By: Linda
Pet insurance gives you peace of mind especially for unexpected sickness or emergencies!
Pet insurance is a necessity for all pet owners. It’s been a big help to me and Koda with all his unexpected illnesses and surgeries. I pray nothing else happens but if it does I feel that he will get the care he needs. I am retired and on a fixed income and don’t want to worry or stress out about how I can pay both vet and my doctor bills.Customer service has been very helpful and the ease of claim rate is great. The only thing I hope is my monthly cost of insurance doesn’t raise drastically next year because of his health issues he’s had so far this year. Thanks again for being there for Koda when he needed you!
Insurer: Nationwide
By: Shelby