Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent full service pet insurance coverage
Our dog, Kylie, is recovering from a TPLO surgery to correct a dislocated knee cap and a knee tendon tear. She is going well and goes for her 4 week XRAY exam and Doctor's review next week. We especially like the On-Line Claims request process which only requires a cellphone photo of the Invoice entered on the Happy Paws internet site. My wife and I really appreciate all the attention and concern you have stated in emails on her condition. Healthy Paws is an outstanding organization for pet care and it has greatly improved in a cost effective way major pet medical surgery procedures for our dog, Kylie.
Insurer: Healthy Paws
By: Stephen
Solid, caring company.
Terriffic people who truly care! I have had a policy for many furbabies over the yrs. Presently a cat and dog. Such a relief to know I can give the best care possible without the worry of $. My vet direct bills to Trupanion, so I dont have to worry about a thing. It's a no brainer to me! 🤸🏼♀️ love 🐶 🐺
Insurer: Trupanion Canada
By: Lynda
Simple, caring, and helpful
I have two dogs insured with Nationwide and highly recommend anyone with pets to insure them with Nationwide. My senior dog has had extensive health issues - from thyroid issues, to bone cancer - and Nationwide has allowed me to give her the best treatment possible. While my younger dog hasn't had as severe health issues, he has managed to severely break nails and a tooth, along with getting into something that caused severe intestinal issues, and Nationwide has been there to help me take the best care of him, too. They've covered the majority of all vet bills, and on the rare occasion that I've needed to call to speak with customer service, they were extremely friendly, professional, helpful, and most importantly, caring. My dogs are my furry kiddos, and I trust Nationwide to help me provide them with healthy, happy lives.
Insurer: Nationwide
By: Leea
Awesome Pet Insurance!
Nationwide has been a pleasure to deal with - very easy to process claims and I highly recommend them!
Insurer: Nationwide
By: Lori
Stress is gone
Gracie was diagnosed with cancer. Having Nationwide insurance has taken the stress and concern of paying for the best treatment available. I can concentrate on Gracie and not worry about paying for the best. Nationwide handles the claims quickly and are very helpful is I have any questions.
Insurer: Nationwide
By: Karan
Outstanding coverage and customer service
I have been extremely pleased with the covered expenses for the care of Kenzie over the past year, the accurate information always provided by the customer representatives in a professional and caring manner, and the ease of processing claims and receiving reimbursement. As a retiree I was surprised by the big increase in premium for my second year and hope that won't happen each year in the future.
Insurer: Nationwide
By: Virginia
Thankful for Nationwide!
I'm so glad pet insurance exists and even happier that I decided to go with Nationwide after so much pet insurance research! They were the best fit for us. After I decided to adopt Levi, I knew (and was dreading) that there would come a time when he would need emergency care of some kind other than his regular checkups. In addition to feeling fully covered, I am extremely happy with Nationwide's EASY process of submitting a claim. I've been stressed out before and didn't had the time to sign in on a computer so submitting a claim through the app on my phone was the easiest thing I've ever done. The email follow-ups that you get about the status of your claim are so helpful and keep you informed so you have an idea of how much longer you have to go until you are reimbursed. Nationwide has given me the peace of mind that I never thought I would have while owning a dog. Levi is everything to me and Nationwide has helped me keep him safe and healthy. Since getting pet insurance for Levi, I never again need to hesitate to take him for a visit if I feel concerned about something. I can go to work relaxed, knowing that he is going to be okay because Nationwide is there for us.
Insurer: Nationwide
By: Vanessa
Very Impressed
Being 64 years old, I have had many dogs in my life. Have thought about pet insurance but never pursued it. After researching several companies, and reading many reviews, I found ASPCA seemed to be the best fit for me and my French Bulldog puppy. Unfortunately he got an ear infection at an early age so I have had two claims thus far. True to their word, ASPCA processed both of my claims/payments very quickly (within 2 weeks) . It was also very convenient my payment was automatically deposited into my bank account. Their website is VERY user friendly and you can track your claim through that way or over your mobile phone app. Just recently, I had a phone call from their customer service asking how my pup was doing and my opinion on how I thought my claim(s) were handled. I was so pleasantly surprised, happy and very impressed at this customer service. In this world we live in, it is so hard to find this kind of treatment and it really made me feel like they truly cared how my pup was doing. Thank you ASPCA!
Insurer: ASPCA
By: Susan
Excellent and honest coverage!!!
My recent claim was a bit complex due to the nature of my kitty’s visit and took a little while longer than normal to get specialists notes. However, we have had this policy for over a year and it has been wonderful. Quick payments and easy submission of claims through the VitusVet app. Everything that they promise to cover is covered! Our whole pet wellness plan has been such huge sigh of relief! Love love love Nationwide!
Insurer: Nationwide
By: Rachael
Best pet insurance available
Great communication regarding status of claim. Website is easy to navigate and has all your documents available ie. policies, claims, etc.
Insurer: Nationwide
By: Nancy