Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Customer Service Rep (Shae) went out of her way to be helpful
I never leave reviews, but I really was impressed at the customer service with Figo. My 8 month old puppy contracted kennel cough that quickly led to pneumonia and hospitalization. I was so worried about my dog and the accumulating bills. Shae went out of her way to get the info that was needed from my vet and regularly followed up with me. The app is super easy to use. It made such a difference.
Insurer: Figo
By: Jessica
Will always recommend Healthy Paws!!!
Healthy Paws is THE BEST! They make it so easy to file a claim, they are great at communicating where you are in the process and the best part, they so fast in reimbursing! If only human insurance were so efficient! I had to call once for a bill I thought was a mistake (it was just miscommunication) and it was handled right away and the customer service rep was so nice and helpful! I recommend healthy Paws to everyone I know who gets a puppy!
Insurer: Healthy Paws
By: Jenna
Trupanion made a difficult time so much easier
I never had pet insurance before and I always thought it would be too expensive, but the policy with Trupanion was surprisingly affordable. I only had the policy for a little over four months when my 13-year-old cat became ill. The claims process was so easy - everything was done online and it only took minutes. Trupanion was very reassuring that they would "take it from here" and they did. They were also very kind while my cat was ill, and even more so when she passed away. They emailed their condolences and I even received a lovely card in the mail, which meant so much to me. I never thought I'd say these things about an insurance company, but Trupanion is an amazing company with wonderful, compassionate customer service. I have already recommended them to friends and when my heart is ready for another feline companion, I will be their customer again.
Insurer: Trupanion
By: Kathy
Very effecient and would rate it number one.
I am very thankful for Nationwide Pet Insurance. Chloe would not get the care she needs if it were not for this outstanding insurance. The quick response is a major plus. I wish to thank each of you at Nationwide Pet Insurance for the great job you are doing. I would absolutely recommend this company to anyone who will listen.
Insurer: Nationwide
By: Naomi
Very user friendly
ASPCA Pet Insurance has been very important in the care of our three dogs at various ages and stages of life. Customer service is excellent and the online submission of claims works seamlessly. It is something you hope not to use, but we have made frequent use and have felt like it has been a very good value. Most recently, our 1 1/2 year old had a major hospitalization (which fortunately resolved itself without surgery) and our claim was handled promptly and reasonably.
Insurer: ASPCA
By: Jeff
Nationwide Pet Insurance is Top Knotch!
This is the second pup that I've had insured via Nationwide. There's a reason for that. They provide stellar customer service and reimbursements are quick.
Insurer: Nationwide
By: Mary
Excellent in All Respects
Thank you so much for your continued great service regarding our claims for Hailey. Hailey is fighting a battle with kidney failure now and your service has been crucial in helping with that fight as well as any other issues we’ve had in the past. Thanks so much for all you’ve done!
Insurer: Nationwide
By: Gary
Best insurance service needs
Nationwide is tops when claims are sent in. It’s a real pleasure doing business with them. At the time when a paw is ill and visiting the vet often, you just don’t want to worry about the claims. Thank you Rena and Marilyn
Insurer: Nationwide
By: Rena