Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Awesome Service
I love how everything with Nationwide is so easy!
Insurer: Nationwide
By: Eugenia
Great service
Handle claims very efficiently
Insurer: Nationwide
By: Jean
I wish I had gone with another insurance company.
Your web site says you cover 90% and yet you barely covered my recent claim even though I have the Whole Pet policy. What am I paying for??? Customer service rep was condescending and unhelpful.
Insurer: Nationwide
By: Cheryl
Excellent
First time using this service and it was simple and straight forward. Excellent!
Insurer: Nationwide
By: Claudia
Amazing Service
I've never had a problem with my dog's insurance and it really does cover a lot of his medical exams and procedures needed to keep my dog healthy and happy. The one time I had to call the insurance company they picked up right away and the rep was extremely helpful. I would recommend Nationwide Pet Insurance to every one.
Insurer: Nationwide
By: Guadalupe
Awesomeness!
The best! Fast claims service, and awesome customer service..:Very fast and helpful!
Insurer: Nationwide
By: Betty
Reimbursements do help with vet costs
If I didn't have so many animals to insure I would upgrade my program to include routine health check ups and shots since those are large bills. They also seem very finicky about "pre existing" injuries/conditions. If my dog hurt his rear left leg two years ago and it healed, I do not see why any future leg injuries on any legs are not covered. Also one of my 8 year old cats had urinary issues 6 years ago and I give him special food now so no problems. I don't see why future problems would not be covered as it would be a new occurrence. However, one of my cats had a chronic ear infection that lasted a year, and the majority of the costs were covered which really helped
Insurer: Nationwide
By: Marcia
Horrible insurance
I would never recommend nationwide pet insurance for anybody. I pay over $600 a year and my dog had pneumonia and had to go into a 24 hour hospital for six days to be on oxygen otherwise he would have died and I was only reimbursed $300. I find that to be absolutely disgusting and I can’t wait to get out of this insurance and go somewhere else and I recommend that no one take this insurance and I have been making sure That I have left things on Facebook which people have shared about the awful experience that I had with nationwide when I had over $5000 vet bill for a dog with pneumonia that would’ve died if he wasn’t in a 24 hour care vet hospital and I only get $300 in reimbursement when I have been with you since he was a baby which was four years ago. Unfortunately it renewed in May but I am going to fight to get out of this because it is not worth the money and they pay crap when you’re dog is sick. I am absolutely disgusted with this company
Insurer: Nationwide
By: Katie
Service
Very friendly knowledgeable exchange with agents everytime I have contacted them with questions.
Insurer: Pets Plus Us
By: Darlene
thank GOD for you guys for your time and effort!
Shelby is doing fine. thanks for your help
Insurer: Nationwide
By: terry