Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Claims
I've submitted several claims which never get processed. Representatives are always friendly but the plan itself it unsatisfactory in my opinion.
Insurer: Trupanion Canada
By: Gelsy
Patience paid off.
I submitted twenty-two pages of bills and with doctor's explanations and mailed them. In a week's time, I started getting the emails. Then, the checks arrived and it looked like there were no more checks. I was disappointed since it didn't include everything. Then, two days later, the last two checks were for the correct amount. It made me happy. You, also, had someone call me to check on the account but that was before the last two checks were sent. It was hard sending them and keeping the list of everything. I miss my cat, Alex, so much...
Insurer: Trupanion Canada
By: Sharon
The deductibles are too high!
The deductibles are too high! Not covering activities that are part of the visit defeat the whole purpose of a policy. The employees are wonderfully kind and caring.
Insurer: Trupanion Canada
By: Mary
100% Satisfied
Easy to submit. Quick turnaround.
Insurer: Trupanion Canada
By: Tracy
For the excellent customer service and the help you provide us with insurance to keep our Myca as well as we can.
For the excellent customer service and the help you provide us with insurance to keep our Myca as well as we can.
Insurer: Trupanion Canada
By: Carla
I have always had a good experience with Trupanion.
I have always had a good experience with Trupanion. Claims agents are very helpful and claims are processed fairly and quickly.
Insurer: Trupanion Canada
By: Linda
My husband and I are very pleased with the helpfulness of employees and kindness.
My husband and I are very pleased with the helpfulness of employees and kindness. Its so nice that you coordinate with our vets office for claim handling.
Insurer: Trupanion Canada
By: Vicki
Excellent service.
Quick turn around on claims. People extremely pleasant to work with.
Insurer: Trupanion Canada
By: Kathleen
Quick & Easy!
The process was very easy, and the response was quick.
Insurer: Trupanion Canada
By: Stephanie
Highly recommend having pet insurance!
This was our first ever pet insurance claim and it went very smoothly. It was easy to understand the process and submit our claim. Thank you for making a difficult experience as seamless as possible.
Insurer: Trupanion Canada
By: Heather