Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent, quality information and service.
My call was very well conducted. Lots of opportunity to ask questions and great flexibility in the plan. I thank, Rose, for her excellent services.
Insurer: Pets Plus Us
By: Sonja
Fast reliable services!
I was amazed how fast I received my check and how easy it was to submit a claim!
Insurer: Nationwide
By: Guadalupe
Easiest pet insurance ever
I have not had any issues with submitting and receiving reimbursement for claims. Nationwide is very convenient and easy to use!
Insurer: Nationwide
By: Leah
Excellent coverage
As a veterinarian, I have exposure to a lot of insurance policies and I am always amazed by the exceptional hassle-free quality that Nationwide provides. I thank you for the care you provide my patients and my own dog!
Insurer: Nationwide
By: Nicole
Best thing I got for my cat
When we got our Maine Coone, my husband did not think a pet insurance was necessary. So I went against him and paid for the insurance myself. We got our cat as a kitten and he was healthy. But it only takes one accident to shed so much money on pets. Almost a year passed and my cat got into an accident. He fell from a high shelf and broke his hip. We had to take him to an emergency hospital and he had a surgery to remove part of his hip bone. The whole process cost us $3000. I never had a pet insurance so I was not sure how to file a claim. Healthy Paws Pet Insurance makes it super easy to file a claim. Their app is also easy to use. After about ten business days, I got a direct deposit into my account that covered most of the cost. I could not be happier. And a rep reached out to me afterward to make sure our cat was doing well. I definitely will continue my policy. I recommend Healthy Paws to anyone who is looking for a solid, high quality pet insurance.
Insurer: Healthy Paws
By: MR
Very Satisfied with Healthy Paws
very happy with this Insurance. Everyone I have ever spoken to has been caring and courteous. They were very prompt in getting the claim processed. Actually followed up to see how our pup wa doing. That was much appreciated
Insurer: Healthy Paws
By: Linda
Its very expensive.
Its very expensive...but good service.
Insurer: Trupanion Canada
By: Nina
Great customer service
always easy to submit claims. all questions are answered in a kind and professional way. very caring staff.
Insurer: Trupanion Canada
By: Stacey
Great company!
Always recommend Trupanion. Easy to deal with great people!!
Insurer: Trupanion Canada
By: Debbie
Awesome coverage awesome service
Awesome coverage, awesome service
Insurer: Trupanion Canada
By: