Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Amazing Experience
Unfortunately after only having our puppy a few weeks he was hit by a car and had to spend 4 days in the hospital inclusive of 30 hours of oxygen therapy to ensure there was no respiratory or neorologic damage before having orthopedics assess the fracture in his front right leg , Thankfully he pulled through and his surgery went well and he’s back home with us ! I had had my policy 3 days but was blown away how easy the process was to file a claim and had 90 pct of the 6k vet bill not only covered but direct deposited into my bank account in less than a week ! Customer service was also very empathetic to our ordeal
Insurer: Nationwide
By: Che
Repeat customer
This is my second policy with nationwide. My previous dog has passed away, so I bought a new policy for my puppy. I’m very pleased with the coverage and reimbursement we get when needed.
Insurer: Nationwide
By: Sue
INSURANCE IS SOMETHING YOU BUY BUT NEVER WANT TO USE
VERY EASY TO DEAL WITH AND CLAIMS ARE PROCESSED TIMELY
Insurer: Nationwide
By: MARK
Excellent service and response to questions and claims.
I’ve had Nationwide pet insurance for several years now. I am extremely satisfied with their service, support, response time and claims processing. While no one likes to pay for insurance, we all know it can be necessary. I feel there is a very good value proposition with Nationwide and satisfied with the return on my investment. I would definitely recommend.
Insurer: Nationwide
By: Greg
I love Nationwide Pet Insurance, 10/10
Can’t fault Nationwide Pet Insurance. Great customer service, easy to make a claim and you get everything that Nationwide promises on their policies. I highly recommend this company.
Insurer: Nationwide
By: Vanessa
So glad I signed up for this!
I don't usually leave feedback when reviewing but I really want to share how positive my experience has been with this company. First off, it's cheap when you compare what an emergency would cost if something happened. Even without an emergency, one trip to the vet usually takes care of the deductible, so everything after that is covered with a 90% reimbursement! 90% is amazing. That's almost all of it. I don't hesitate when Bella needs to get checked for something, and before I would put it off as long as possible because of the cost (we just couldn't afford it)... knowing we will be reimbursed makes it so much easier. Her skin is being treated the right way now. Without insurance, we would still be treating based on cost instead of quality. There is also an app called VitusVet where you can submit claims electronically, which decreases the reimbursement time tremendously. We get reimbursed within a week using the app. Love this company!
Insurer: Nationwide
By: Michelle
Nationwide is always there for me and Ivy!
Nationwide is absolutely the best there is I wish I could tell every pet owner.
Insurer: Nationwide
By: Susan
Reassuring to know Nationwide has our dogs backs (and fronts and sides)
I’m not one to take our dogs Otis and Kaspar to the Vet for every little minor mishap or illness, so when I do, it’s reassuring to know they’ll get the special care they need without breaking the bank. Easy to claim, easy to receive, and every customer service experience I have had in our 8 years with Nationwide warrants a rating of “10.”
Insurer: Nationwide
By: Kirk
This insurance is excellent!
This insurance is excellent! The claims process is amazingly simple and confirmation of receipt is almost immediate. I have never waited more than 10 business days for my reimbursement, and that is without using direct deposit! The explanation of benefits is usually available within a week. And amazingly they have always found the expenses I have submitted as within the usual and customary amount for my area, which is more than I can say for my own medical insurance which never does. Most most recent claim was for a substantial amount of money and I received the check to apply to my credit card bill significantly before receiving the bill. Really terrific insurance and has more than paid for itself and has helped to save my little Gatsby's life. Thank you so much!
Insurer: Nationwide
By: Sophia
TOP NOTCH
Our Cavapoo Puppy some how on a walk around our lake in the neighborhood ingested something that put her in a state of mind that We had to rush her to the emergency pet hospital. This was anxiety at its finest with my wife and I on edge when they had trouble sedating her. We had her in the hospital 2 days with the finest care given and we paid the bill on the third day and with ease sent it in via their easy system to Healthy Paws. All I can say is we just received the check today in a ten day period which was so much appreciated. Healthy Paws allowed my wife and I to concentrate on our Pipers recovery. Thank you!! Healthy Paws is by far the best company to have cover your pet!
Insurer: Healthy Paws
By: DALE