Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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great
i use Nationwide for all my insurance needs. you are the best.
Insurer: Nationwide
By: ed
Best Pet Insurance Ever.
We couldn't be happier with Nationwide. Coverage great, customer service excellent, and reimbursement of claims is a breeze. Highly recommended. A+!
Insurer: Nationwide
By: Bonnie
Always great customer service
Quick responses and great customer service. Claims settled in a few short weeks sometimes faster. Good coverage - I’ve never had any problem with reimbursement from them, and I’ve been with them almost 3 years now, I just keep renewing my policy.
Insurer: ASPCA
By: Mel
The one and only.
We have been using VPI/Nationwide as our Health insurance company for our single dog for seven years. There is a lot of insurance companies available for pets and as it turned out. It was a very good choice to have picked these companies. They are very fair in their claims. I have never had to contact or debate them with any problems that have come up with care. It always has gone smoothly for all these years. I wish I could say the same for my and the families healthcare. The system that is in place now with Nationwide to submit your claim Is done by a simple email. The claim is processed very quickly. If there is any disbursement, that is direct deposited in your checking account. You you couldn’t ask for anything better than that.
Insurer: Nationwide
By: A
Wouldn't have a pet without Nationwide
It's so easy to file a vet visit with Nationwide. I can do all of it on line and usually have payment withing a week. They are always there if I have questions regarding coding or anything else. The pay out rate has made it worth my while to have insurance. I have had this insurance since my beagle was 6 weeks old.
Insurer: Nationwide
By: Beth
Great Customer service and simple to file claimsA
I have had Figo for almost 2 years and they have been great. It's so easy to file a claim and they reimburse in a timely manner. Customer service
Insurer: Figo
By: Annette
Gave up and Had to cancel
After enrolling both of my dogs in Trupanion when my Berner was just a puppy, I battled this company for 4 years before finally deciding I had to cut ties. When both dogs got a serious parasite infection and were in the ER..... it took MONTHS to get reimbursed after burying me in questions about my dogs' vet files that had nothing to do with this claim. They were in the weeds asking me about things I never claimed in the files, and I told them I chose not to....leave it as I would tell my dogs. Then every simple claim became a battle...… their deductible is supposed to be "per INCIDENT" but they treat it as "Per diagnosis:"....so when my Berner was scratching at his right ear and shaking his head 2 different times - that should have been 1 deductible and 1 incident. BUT they hit me with the deductible twice, and found every reason they could think of to not cover it. The number of exclusions, and items not covered were hard to even keep up with and were never explained......it became exhausting trying to ask and get explanations. The final straw was a dental claim - only my 4th claim on my dog - and they promptly doubled my rate. I now pay less for both dogs, then I was paying for just one with Trupanion. I will never look back!
Insurer: Trupanion Canada
By: Rachel
You folks are great!
Couldn't be happier with Nationwide Pet Insurance
Insurer: Nationwide
By: Ron
Nationwide is #1.
I am so impressed with the ease and the speed of claims. Thank you so very much for being there for my Bali!!!!!!
Insurer: Nationwide
By: Anna