Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy & Efficient
The claim process was the easiest insurance process I've ever dealt with and the response was very fast, as was the proper reimbursement.
Insurer: Nationwide
By: CS
Great service
I am very pleased with the customer service and the ease of submitting claims.
Insurer: ASPCA
By: Aline
Necessary
Flutter, age 10. is recovering nicely. Thank you, Nationwide for the followup to her care email..
Insurer: Nationwide
By: Ginger
I don't know where I'd be without Nationwide Pet Ins. Because of them, my sweet girl is alive!
I have had Nationwide pet insurance on several pets, and with my "Full Throttle" Labrador Retriever, this insurance has really paid off. Having this insurance has allowed Ellie Mae to get the care she needs, when she needs it. I have never had a problem with claim reimbursement, and customer service has always been exceptional. Nationwide Pet insurance has by far exceeded my expectations.
Insurer: Nationwide
By: Sheila
Efficient
Insurance is paid in a timely matter. They are concerned how your pet is doing.
Insurer: Nationwide
By: Mary
The best for your pet
A new puppy brings lots of obligations and some surprises. Having the security of knowing my pet is covered for the majority of her medical costs is very reassuring . The claim process is seamless and Nationwide makes the entire process hassle free. Customer support was very helpful when I needed clarification or guidance. I am very pleased with Nationwide Pet Insurance and highly recommend it.
Insurer: Nationwide
By: suzanne
Great coverage for my kitty to ease my mind
Nationwide has been a lifesaver for me and my kitty. She was diagnosed with chronic IBD, that has continued to have complex complications for a few years. My cat is so important to me, so I want to do everything I can to make sure I am taking the best care of her. This has included x-rays, blood work, a digestive panel, ultrasounds, emergency vet visits, and regular check ins and follow up. Nationwide has been absolutely wonderful to help with the cost of all of this care. Submitting claims has been totally easy (generally my vet just emails everything to them) and they've been great to work with, very reasonable and helpful with all of my claims. Their coverage is really extensive and great. I cannot express how helpful the coverage has been, so I can just do what I need for my girl. Her illness is stressful enough without the stress of the financial piece, and having Nationwide take that off of my shoulders has been amazing. I can choose what to do based on what's best for her, not based on cost. Highly recommend this insurance! They've been pleasant to work with, always kind and caring, and a really important part of my cat's care!
Insurer: Nationwide
By: Elaine
Teddy is doing much better! thank you for reaching out to me and following up on my boy. This really means a lot to us.
all, thank you all for reaching out and checking in on Teddy Since the vet visit, I am happy to report that Teddy's pain went away and he is back to his happy doggy ways. Also, thank you for the quick response regarding our claim. Having Nationwide as our insurance provider makes us feel at ease and confident that Teddy is in good hands going forward. Again, Thank you! Sincerely, Jose, Bell, Camila, and Teddy!
Insurer: Nationwide
By: Jose
Best pet insurance
The reimbursement claims are so easy. I love the easy access through the app. I can upload a picture of a receipt and the claims get processed so quickly. I called to make sure a test was covered with my insurance and it was easy to get a hold of someone and they explained my policy. This really is amazing insurance for my dog.
Insurer: Nationwide
By: Sarah